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Unifi Official TM UniFi High Speed Broadband Thread V17

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ComposMentis
post Feb 8 2013, 12:36 PM

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Did anyone of you ever get a call from the number 03-41414141? I googled it up and the number seems to belong to a debt collector...should I just ignore it or should I answer the phone? hmm.gif
ComposMentis
post Mar 10 2013, 01:43 PM

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QUOTE(iamkent @ Mar 10 2013, 12:50 PM)
just port in to MAXIS , so it's true that when i was outiside was FULL BAR and nice SPEED DATA .

but when inside HOUSE/BUILDING , my line was unstable , keep jumping around 1-4bar , sometime no signal ...

it's normal for maxis user having this problem , because i feel when inside my room , the line are slow then DIGI . the problem is i dont understand why the line unstable , can keep jumping , sometime 1 bar , sometime fullbar line
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Wrong thread perhaps? unsure.gif
ComposMentis
post May 16 2013, 07:00 PM

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QUOTE(cloudstrife07 @ May 15 2013, 01:10 PM)
is it just me or TMNET has started blocking torrents on Unifi? i'm on BIZ 50 btw.
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seems like it, not only torrent, all of my downloads from ftp can't reach 300 KB/s doh.gif

btw, are there any ''service disruption" announcements from TM recently?

This post has been edited by ComposMentis: May 16 2013, 09:31 PM
ComposMentis
post May 18 2013, 06:49 PM

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QUOTE(randnum23 @ May 17 2013, 05:23 PM)
Sup all, just need to confirm something on this . If i want to terminate my account , i just need to pay RM500 only ? not RM500 + (months left in contract) ? Sadly i have to move out from my rental house. Thanks in advance.  icon_question.gif
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Yes, you'll have to pay RM 500, as well as outstanding bills (if any)
QUOTE
The minimum subscription period (or contract period) for UniFi is 24 months from the date the service is activated. If the service is terminated before the 24 month period is over, customers have to pay a termination penalty of RM 500 which will be reflected in the final account bill.
http://www.tm.com.my/unifi/home/Pages/contract-terms.aspx

ComposMentis
post May 29 2013, 04:59 PM

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QUOTE(leetan33 @ May 29 2013, 12:46 PM)
Will they take back our modem? I bought the new modem (the old one is spoiled so I have to fork out money to buy a new one) at TM Point myself.
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they only want the phone, you'll get back the deposits when you return it to them, the rest you can keep.
ComposMentis
post May 31 2013, 03:29 PM

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the hell, slow connection to china websites still haven't resolved yet? doh.gif
ComposMentis
post Jul 12 2013, 07:14 PM

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QUOTE(kennysik88 @ Jul 12 2013, 03:04 PM)
I also received a call from TM regarding the upgrade for 10 mbps at RM169. They mentioned need to contract for another 2years? Worth to upgrade?
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RM 169 or Rm 179? if it's the former then I'd like to upgrade tongue.gif
ComposMentis
post Jul 13 2013, 11:12 AM

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ok now I just phoned them, they said the price is RM179, and they forwarded my inquiry to the marketing dpt after I told them about the pricing discrepancy between the one I saw on LYN and theirs, now waiting for their call, hope it's RM169 nod.gif
ComposMentis
post Jul 13 2013, 11:21 AM

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QUOTE(jayoscar @ Jul 13 2013, 11:13 AM)
Question, for those been called upgrade rm169 instead of rm179 does is true from TM or it's someone from M**** then pretend TM?
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sabotage? laugh.gif
ComposMentis
post Jul 13 2013, 01:07 PM

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QUOTE(kennysik88 @ Jul 13 2013, 12:13 PM)
Vip5 plus one add on channel rm9/month..
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Did you take their platinum package as well? cos if that's the case then it'd explain why you were offered RM 169... hmm.gif still waiting for their reply sad.gif
ComposMentis
post Jul 13 2013, 02:02 PM

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QUOTE(kennysik88 @ Jul 13 2013, 01:30 PM)
Nope..jz vip5 plus one channel add on only..as u can c another member here was offered vit de same price rm169 oso.. smile.gif
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Oh ok, I called and they said RM179, I then told them the price I saw and they forwarded my inquiry to their marketing department and asked me to wait for their call, which leads me to think whether there's miscommunication between their customer service department and marketing department or they do it intentionally to trip up the unaware users hmm.gif
ComposMentis
post Jul 13 2013, 04:46 PM

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QUOTE(yoda @ Jul 13 2013, 03:33 PM)
I checked with them. If you called them and asked, they will tell you RM179.

RM169 is only promo to select customer with good track record (payment +usage). You can get RM169 only if you received a call from them.

Hope that clear things up
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Usage as in little monthly download? Ah hah I guess that pretty much explains why I didn't get called for this, my payment history has been horrible from the start sweat.gif
ComposMentis
post Jul 13 2013, 05:09 PM

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Strangely when I called to upgrade (RM179) just now they also told me the promo is for ''selected'' customers only, weird blink.gif thought I wouldn't succeed when they said they wanted to check my billing record first before I upgrade biggrin.gif
ComposMentis
post Jul 13 2013, 05:16 PM

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QUOTE(Neptern @ Jul 13 2013, 05:07 PM)
Good track of payment i can accept lah but usage? wtf?

What kind of lame pricing is that...
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Agreed, it's freaking lame, if this is true then I'd say over 90% of unifi subscribers are not eligible for this offer doh.gif

This post has been edited by ComposMentis: Jul 13 2013, 05:16 PM
ComposMentis
post Jul 13 2013, 06:41 PM

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QUOTE(Harapan @ Jul 13 2013, 06:29 PM)
I received the offer of 10 Mb for RM169.  And I'm not exactly a light user.  wink.gif
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Good payment record may be, as they'd like us to believe? hmm.gif
ComposMentis
post Jul 15 2013, 09:25 PM

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QUOTE(mypie @ Jul 15 2013, 12:27 PM)
my sumup is like this,
if you call them = 179
if they called you (because you had done the contract and need to bound you with another contract)= 169

Now the problem, TM said it would take 2 days to process the upgrade and it look like they didnt manage to do it even after 5 days. If  let say I call them to check the status of my 169 upgrade, what should I say, because whoever called them automatic become 179. Their CS dont know about the 169.

Now just sit and pray they process my application.
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I upgraded two days ago and I was quite surprised with how fast they process my request, restarted the router 10 minutes later, voila 10 mbps.

About the pricing, both prices they also say is for ''selected customers'', ya right, I called and they approved my request. doh.gif
ComposMentis
post Jul 16 2013, 06:10 PM

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QUOTE(keretapir @ Jul 16 2013, 03:46 PM)
got a question here..probably it's stated on the website, but prefer to ask personally from you guys..

how much is the downgrade fee? i.e. i'm from VIP20, downgrade for few months back to VIP5...anybody knows? or is it still at RM100 for downgrade package speed?
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are you still under contract? if yes then RM 200 will be imposed on you when you downgrade, correct me if I'm wrong.

This post has been edited by ComposMentis: Jul 16 2013, 06:11 PM
ComposMentis
post Jul 16 2013, 09:51 PM

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QUOTE(gin&tonic @ Jul 16 2013, 08:38 PM)
VIP10 RM169 or RM179?
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The general rule is, if you get called you'll get RM169, if you call you'll be offered RM179, exactly what conditions you need to fulfill in order to get a call is a mystery though...
ComposMentis
post Jul 16 2013, 10:03 PM

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QUOTE(gin&tonic @ Jul 16 2013, 09:59 PM)
I think RM169 is a mktg gimmick. Not many will get it. Spoke to 3 CS & non are aware of RM169 package. doh.gif
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Yup, I called them three days ago the CS was also unaware of the 169 package, and forwarded my inquiry to the marketing department and told me to wait for 7 working days for their call doh.gif
ComposMentis
post Aug 2 2013, 05:45 PM

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QUOTE(IceBikers @ Aug 1 2013, 09:19 PM)
hi, how to check whether my unifi is activated for 10mbps after upgrade?

speedtest only test speed.
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Your speedtest results reflect your account status la, if you don't trust the results, you can always log in to unifi customer portal to check your account status.

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