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Tech Support Unifi Webhosting/Domain Problem, Please help.

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TSgrunge
post Feb 3 2013, 12:43 PM, updated 13y ago

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Hi, I subscribed to UNIFI biz recently and I got the free webhosting and domain. My website was working fine for a month until 3 days ago it showed "SERVICE UNAVAILABLE" everytime I tried to access it.

I called UNIFI and ask, they told me to submit a ticket to cp.netmyne.net support which I did. But they are replying too slow. I have a business to run and I can't let my website down so long. So someone pls help me out as I'm quite new to these stuff.

I went into cp.netmyne.net all green lights saying ACTIVE and INSYNC, really dono what the problem is. And I'm pretty sure my domain is pointing to right server as I didnt change it since start.
johnlth93
post Feb 3 2013, 02:00 PM

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check for the error log
TSgrunge
post Feb 3 2013, 02:10 PM

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QUOTE(johnlth93 @ Feb 3 2013, 02:00 PM)
check for the error log
*
Bro where to check error log. I browsed through everything in the settings already but couldnt find error log.
johnlth93
post Feb 4 2013, 06:38 PM

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QUOTE(grunge @ Feb 3 2013, 02:10 PM)
Bro where to check error log. I browsed through everything in the settings already but couldnt find error log.
*
u should contact their cs to get it fixed

i wasn't able to access the url u mentioned
edit* able to access via https://cp.netmyne.net/

anyway, it's a parallels cp
which i haven use in years not sure where to check the log though
but it must be in there some where

This post has been edited by johnlth93: Feb 4 2013, 06:44 PM
TSgrunge
post Feb 8 2013, 05:04 PM

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Ok thanks bro. They reset something and now problem solved. But the service is quite slowpoke tho.

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