Yup...Toshiba warranty is very bad, even for after warranty period to claim a faulty water pump/ selector (washing machine) its took ages.

But, for Hitachi, is different story, I tried to search for my old Aircond remote controls, and send an email to their Customer service, and between 48hrs, they called me to inform that the remotes is on the way to their service center (small shop lots at Kelana Jaya).