I got the same call too today, apparently they will push back to SKMM and close they case. They say they are allowed to change the term and conditions. So - next week cancel plan if no change in speed

I just suspend my number. So they will count my bill prorated. Meantime waiting for the 30gb back. And my 4gb exceeded. If you want to activate back your line you just need to pay rm10.

Same here, just got calls from Maxis saying same like @evalueshop said. However, i said its really not fair for all subscribes under this BES68 because Maxis Promised Unlimited Quota & Speed . She replied: "Only unlimited Quota, Maxis never mention about speed"

Then the monthly SMS of 30GB quota refreshed is so called internal process. So i shared my personal experience. Lastime i was using Maxis broadband RM48/month for 1.5GB quota. Few month later, Maxis introduce RM48/month but get 1.5GB day + 1.5GB Night quota. When i go to Maxis centre, i said i also want 1.5GB day+1.5GB night. But Maxis said cannot. U subscribe OLD package so u can only get 1.5GB day only. If u want new package, u Must terminate old then pay RM100 registration fee then get the new plan.

So, Why MAXIS double standard? when i want to enjoy extra new feature cannot. Now our BES68 plan used to be 30GB, suddenly downgrade to 4GB.

Maxis wants profit only. I've been using Maxis for more than 10 years. They should give best Customer Service.

At least, those who already have subscribe to BES68,  Maxis MUST give 30GB as before. Those new application only they can limit to 4GB Fair usage policy.

If SKMM cannot solve this issue, we as customer/consumer must report to Tribunal Pengguna KPDNKK.
But Maxis can have 2 STRONG Backup points if really fight in court. I will not share here as there's a lots of Maxis eyes Everywhere.

All TS do is to keep asking us to wait month after month but those who are waiting for answer are paying for it every month with just 4gb quota