How about those cabinets labeled with 'R' found mainly in KL?

Dear Mr. Ong,

Thank you for bringing this matter again to our attention Firstly, we would like to apologize on the late reply.

We refer to your e-mail dated 31st January 2013 on High Speed Internet (HSI) services availability at your area, we regret to know that you has been informed that the said service cannot be provided via cabinet KGP_006 due to port availability issue. Moreover, there are no plans in upgrading the service for time being due to low demand.

However, we have forwarded this matter to our Access Network Delivery (AND) Johor Selatan for their further clarification since they previously considering in pulling the tie cable from cabinet KGP_008 to KGP_006 in order to resolve such matter (should no issue arise within the progress). Rest assured that we will get back to you once feedback received.

For further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100, choose language and select "Product and Services".

Thank you.


Regards,


Customer Service Support,
Telekom Malaysia.

"V" if i not mistaken means upgrade to M-SAN...not related to Exchange/MDF anymore..this kind cabinet can be 4Mbps...port also here..ect..at my place
(TE VF5001,TE VF5002,TE VF5003)-Temoh M-San,(TLK VF5001/2/3/4)-Trolak M-san,(CRG VF5001/2/3)-Chenderiang...

"F"..also fiber...but E-site control by exchange/MDF....port also control here...etc..SK F005-Sungkai Fiber....F311-fiber Behrang 2020...

Please be informed that you are currently tagged to an ATM based cabinet (KPG 006) where the HSI service cannot be provided. We understand that you are just 0.26 KM away from cabinet KPG 006 however the cabinet distance is 4.35 KM away from the nearest Main Distribution Frame (MDF), KGP Exchange. Thus, the maximum speed available for your area is 1.0 Mbps which is in accordance to your current subscription.

Yes.....because the Port at the MDF.....the distance to far.....unless their upgrade the cabinet....u will get 4Mbps...
for cabinet with port inside..TM will be offer to up to 4Mbps.....when distance to far...for >2Mbps connection will be unstable...unless u use phone only...even 10km u willing used tel line...

However, we have forwarded this matter to our Access Network Delivery (AND) Johor Selatan for their further clarification since they previously considering in pulling the tie cable from cabinet KGP_008 to KGP_006 in order to resolve such matter (should no issue arise within the progress).

depend of user...if more request to apply 4Mbps...they will to do..if not...still stay on 1Mbps....

We refer to your new package upgrade request (8.0 M). We regret to inform that we are unable to provide you with the said package speed since no attainable rate found to support the speed required (8.0 M) even though the port made available and the distance is within the range limit (less than 0.3 KM).