ISP/package: Streamyx 512/256
Have you called your ISP's helpline?: Yes
Modem: TP Link TD-W8961ND
Firewall used: N
First occurence of problem: 2 weeks ago
My TM modem went kaput courtesy of the lightning. So I bought a new modem from IT shop - TP Link TD-W8961ND.
However, after 4 calls to TM 100, 2 trips to IT shop, 2 house visits from TM technicians and lots of raised voice, the Streamyx internet is still not working
The IT shop guy had already configured the modem, and I had tried to configure too, from what I had googled. The configuration is as such:
PVC0 or PVC2 (tried both)
Password=<verified to be correct by TM>
I got an IP, but the GW is 0.0.0.0. I wanted to attach a picture but don't know how to. So I typed instead. The Device Info Status I got:
PVC | VPI/VCI | IP Address | Subnet | GateWay | DNS Server | Encapsulation | Status
PVC0 | 0/35 | 22.214.171.124 | 255.255.255.255 | 0.0.0.0 | 126.96.36.199 | PPPoE | Up
ADSL Firmware Version: FwVer:188.8.131.52_TC3087 HwVer:T14.F7_11.2
Line State: Showtime
Annex Mode: ANNEX_A
Can someone please take a look and let me know what's gone wrong?
I am at wit's end now because both TM and IT shop are pointing fingers at each other.
Thank you in advance.
Help to setup TD-W8961ND for streamyx