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 DiGi iPhone Discussion Thread | V6 , Discussion on DiGi rates & plans only.

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jedi_dc
post Nov 16 2013, 01:13 PM

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Went to DiGi centre with my iphone 5s ,box and its contents this morning

After rectifying the issue, they told me i'm eligible for 1:1 exchange on the spot with a new device.

Then they asked for my warranty card which is suppose to be attached to the clearwrap on the box of the 5S .

I remembered clearly the guy from the digi outlet i bought from unboxed it for me and never gave me the white sticker on the 5s box.

He told me to wait till Monday, as they will contact digi HQ to check.


I don't understand why there's so much trouble when the IMEI is clearly written in their system upon purchase ( I saw them do the procedure ) .

Date of purchase, serial no matches what I have. sad.gif

Disappointed really. But i'll wait till monday to hopefully receive some good news, else i'll be stuck with a faulty device with no warranty.
jedi_dc
post Nov 18 2013, 04:14 PM

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Could someone kindly upload a picture of their warranty card for me? ( u can blur out the details ) , I have no idea how it looks like, and without it i cannot claim warranty at digi for my faulty 5S.

DiGi centres are horrible in Miri, straight on tell "No Card, No warranty" .

Thing is, I asked them, they said 5S/5C Warranty card is a small piece of paper instead of a full-sized card like the 4S/5 ( Black with iDigi logo)
jedi_dc
post Nov 18 2013, 04:38 PM

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QUOTE(iPlx @ Nov 18 2013, 04:29 PM)
Google is your friend

user posted image

So i am guessing thats the piece of paper that Digi is talking about.
*
Thanks for your prompt reply smile.gif

I was not given that card, as the fella unboxed it in front of me.

Now he keeps claiming he gave it to me. doh.gif doh.gif
jedi_dc
post Nov 18 2013, 05:05 PM

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QUOTE(iPlx @ Nov 18 2013, 04:43 PM)
receipt for prove. And IF they still dont admit is their fault. send in a official letter to Apple Store and let them deal with it. Since your warranty details are on the website. And btw it's your fault as well cos you didnt check/ask when you get the phone from them.  rclxub.gif  and yes usually warranty card is needed cos they scare is a stolen phone smile.gif
*
I did request for the black iDiGi warranty card, but they told me 5S no such thing anymore. I just went with it so as to not keep those behind me waiting.

Will visit them tonight and bring my receipt.

edit : Stolen phone? They even requested for my IC and driving license... Yet just because of 1 measely paper i'm voided of warranty. shakehead.gif

This post has been edited by jedi_dc: Nov 18 2013, 05:13 PM
jedi_dc
post Nov 18 2013, 08:52 PM

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Went back to the shop i bought,

Was told to wait a few days again as they contact apple regarding the matter.

All the trouble for a piece of paper.
jedi_dc
post Nov 19 2013, 06:54 PM

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QUOTE(lazybump_nonsense @ Nov 19 2013, 12:19 PM)
They got a system which can check whether your IMEI is registered under them or not. If the digi centre refuse to help you means that they purposely want to trouble you  hmm.gif  No more card for 5S only that piece of paper stick to your phone box. Your phone box right now don't have the "glass paper" anymore?
*
The 'plastic seal' has been removed by the guy who sold it to me ( he unboxed it in front of me ).

I've been told to wait a few days as they contact Apple for clarification. I just hope they settle it for me properly
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