I wound suggest you try call apple helpline directly since digi unable to solve your case.
As long as you never open your iPhone 5,they should consider other option to check whether your iPhone open before or not.
The screw are so tiny and if tiny scratch also consider major scratch for the screw.
I dun think apple just reject your case like that as it depend on how digi send email to apple.
My iPhone 5 send for claim also say open before,then i show my bad mood face,they give another techniqian more experience to counter check then confirm not open before proceed with warranty claim.
You should call apple yourselves,they have more senior staff to attend to your case since your iPhone is 99% new.
Dun forget apple never saw your iPhone 5 and just based on comment on email send by digi to give answer to digi.

This post has been edited by beanbeanchong: Jul 1 2013, 03:58 PM

sometimes customer service didnt serve customer well and created a chaos in between the term. Since your iphone is new and didnt use b4, u can try share with me which DiGi center u send in and agent (ID) that rejected you. TQ

Hmmm...i am giving suggestion to the person who have issue with warranty claim with digi.
For my iPhone 5,i already settle with digi.hihi.

I’ve actually tried calling Apple’s service centre (on June 27, 2013), which wasn’t a pleasant experience. I called for the service department and told the service attendant about my problem. He requested for my IMEI number which I gave him, he checked his system and verified that my IPhone 5 was a Digi set, then I told him that I had warranty issues and needed help. He straightaway responded “please refer to Digi for any issues pertaining to your purchase” (it was then apparent to me that they do not deal directly with IPhone issues). I told him that I have just returned from Digi centre on the same morning and they have rejected my claim, thus I suppose Apple could rectify this issue and I asked him for a remedy. The service attendant then reiterated his statement with an additional suggestion, suggesting that “if that is the case, I (me) could probably talk to the management of Digi, compromising with them (paying for the repairs) and they would most likely be willing to reinstate my defective phone” (I was left wondering, I thought I called for the support department instead of sales department). I responded and said, I am only 4-5 months into my warranty period and I don’t see a reason why I have to pay for manufacturing defects. He did not fight back and insisted that I deal with Digi. I requested for the customer service of Apple (email), I told him that I wanted to lodge a complaint. He was reluctant to my request and again, insisted that I deal with Digi. In the end I had no choice but to succumb, I requested for Digi’s customer service phone number which he happily gave me.

The next thing I did after hanging up the phone was to call Digi’s service centre. I told the service attendant my story and requested for the customer service’s email which I wanted to write in (the above letter). She willingly gave me the email which was (custsvc@digi.com.my). The service attendant then promised that I would receive a feedback within 48 hours. I lodged the complaint on (16:50, June 27, 2013), as at now, I have yet to receive any feedback from Digi.


Please check PM.

thanx for the info bro. its ambassador plan. at least there is someone who answer politely unlike others who thinks they are so cool to know what others dont

dude. whatever. youre the man n thanx for the reply

This post has been edited by firdausbhari: Jul 1 2013, 06:00 PM

Apple service helpline din do wrong thing, according to apple malaysia website, if iPhone buy from telco, telco should take full responsibility for warranty claim.
May be you can go back to the center talk nicely with them that you insist that your iPhone 5 never open before.
If they can say put in pocket scratch the screw,how they can prove that your iPhone 5 100% open before?

PM received.
yes it's true.

This post has been edited by Asaki88: Jul 2 2013, 08:59 AM

i'm sry if my word flame you up
not in my intention to flame anythings up.

no lah bro. im good. i'll be more than good if i got lte now haha

LTE ~ still no news from Digi...2nd day of july already

Other thread mentioned LTE launch will be this coming Friday 05/07 but im not so sure of the source.. If true then also not nationwide launch..

This post has been edited by wahizul: Jul 2 2013, 12:53 PM

Should be not nationwide, even celcom can't do that. But got launch better than no, what's your area ?

im at kuching.. now 3G speed around 4-5mbps at my house..

Nice speed .. I am front Kuching too .. Can only till 1.8mbps

Heard Digi already use H+.. to bad iphone did not show other than 3G. I think i get 4mbps speed because my area is H+ and i hope LTE will be here soon..

Indicate the source please

here it is.. Source

iPhone not running H+ , only android does, long ago Digi already using H+, your iPhone 5 speed is from 3G not H+.

iPhone 5 does support HSPA+ but will show 3G.

GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5)

doesnt matter if 3G or H+ as long as the speed is satisfying and we're hoping for LTE to launch sooner