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 Huawei Technologies, Anyone working there?

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merrily
post Feb 21 2008, 10:59 PM

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Hi....Anybody working at huawei call center? How is the environment like? Do you guys get scolded everyday by customers? Is it very hard to handle?

During my first interview I was told that I must be able to handle angry customer (mostly:engineers).
One must be very patient....and....have to take it all.

Going to my second interview next week.....does it means that my chances is very high?
merrily
post Feb 22 2008, 04:34 PM

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Hi....anybody working at call center in huawei?
how is the environment like?

get scolded by customer everyday?

Goin to my second interview.....i dunno what to expect


merrily
post Feb 22 2008, 04:46 PM

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QUOTE(webbie @ Feb 21 2008, 11:03 PM)
in any customer service line.....not only in hua wei......other company as well....1 must be very patient n smart in handling diff type of customers.some realy niao(stir trouble) some realy easy going which realy hope to find a solution n not stir around.so....be prepared for it. n normaly when u r call for 2nd intervier...ur chance is higher.so gdluck to u as well
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Hi webbie...thanks for the good luck wish
smile.gif

I am supposed to handle level 1 and level 2 technical issues.....which i have no experience at all
I'm Indonesian Chinese n it's hard for me to find work in malaysia cause of my nationality....this is the first mnc who call me for interview.
others are like...........either small company or telemarketing and MLM direct sales (herbalife)....but advertised there customer supprt or somthg else.


 

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