but i order through online, can I go to apple authorized re-seller to get a new one? what doc I need to bring then?
sad man, so unlucky
dust under screen! online order ><, 1st day!!
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 Jan 11 2013, 11:54 AM, updated 13y ago
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#1
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Junior Member
442 posts Joined: Dec 2011 
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just received my ipad mini yesterday, but found a spot at my screen, it's irremovable.. then i google online, some ppl also hv the same prob.. they ask apple for a new set..
but i order through online, can I go to apple authorized re-seller to get a new one? what doc I need to bring then? sad man, so unlucky |
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Jan 11 2013, 01:16 PM
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#2
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Junior Member
442 posts Joined: Dec 2011
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QUOTE(christcwl9 @ Jan 11 2013, 12:48 PM) Since u buy online, try to give them a call. I think if it is exchangeable, Apple will send a courier to take your ipad. call? then I need to send back this one to them? wait again ><" cannot go local services provider settle? actually I did call, 10 min listen to songs.. give up   |
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Jan 11 2013, 01:59 PM
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#3
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Junior Member
442 posts Joined: Dec 2011
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QUOTE(chewlf @ Jan 11 2013, 01:52 PM) If you buy online, call Apple and demand for one-to-one exchange. According to my understanding, Apple will ask DHL come and collect from you then they will send you a new one within few days. If you bring back to local service provider, most likely you will get a refurbished set since they will get the replacement from Apple instead of one-to-one exchange for you on the spot. u gt exp in this a? u sure or not? I'm so tired still need to wait liao |
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Jan 11 2013, 02:09 PM
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#4
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Junior Member
442 posts Joined: Dec 2011
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QUOTE(ben5173 @ Jan 11 2013, 02:03 PM) how to check for the spot? i googled online, saw many user has this prob also.. the dust under the screen..blank white screen? |
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Jan 12 2013, 01:10 PM
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#5
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Junior Member
442 posts Joined: Dec 2011
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QUOTE(chewlf @ Jan 11 2013, 03:14 PM) I saw ppl posted in iphone thread. Those purchased from Apple online have called back Apple toll free and they have their iphone collected by DHL. hmm.. if ask DHL collect, that's mean i need to reset my ipad liao? how to do it? many app like evernote hv my private info inside.. log out acc one by one? ><Is the spot on the screen very noticeable? which part of the screen? I believe either send back to Apple or service provider you also have to wait. The only way you do not need to wait is to leave with it if it is not so noticeable. |
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