I have bought from DirectD a Blackberry Playbook and Blackberry Torch before. Also few other deals with him for my friends too. So far all good and he is very friendly so its funny to see many complains against him.

Also i remember once when i was in his shop and his worker (one girl) entertain customer a bit rude and he scolded her in chinese saying treat customers well as they are our business..

Maybe shouldn't blame a whole business just because of 1 sour staff. Coming from a retail business owner, nowadays very hard to find good staff..