monkeybar,

i already inform you everything but you dont want to cooperate with us to locate you in our cctv to proof your conversation with our staff..

let's play a healthy competition.. focus on your business to everyone can expand together. the market is big enough for all of us


to others,

some of you might had bad experience with us, some might have better or good experience. whatever it is, thousand apologize to all of you. but dont you guys think that all happened are just a matter of expectation?

sometimes customer unsatisfy because have to wait so long for their turns?
due to our policy that doesnt allow phone to be opened and tested?
due to our business policy that all price selling are at fixed price?

i admit sometimes the staffs make mistakes, but it's really a tough situation for our staff.. when they serve one customer well. have a laugh, share some tips n etc, the next customers in line make face due to long waiting. so our customer have to cut it short.
some customers insist on testing the phone, even our staff said it's not possible..

believe me, there is pros n cons for this. cons is yes you cant see the phone. but you can always have a look at retail RRP outlet. the pros is, you are guaranteed be the first to use the phone. this is what we want to make sure, that most normal shops cant offer. you go buy even s3 original at those kiosk or normal shop sometimes the phone has been switched on, tested by many people. is this what you want?

we have to think in a broader way, that might hurts some of you. we always put priority in stuffs we are selling. and we want to make sure our customer satisfy with the products, then with our service.

regarding the receipt, we change our policy from time to time, it's already explained yet still got some people raised that again. i dont think we are like government need to propose a policy at parliament before get approval..

again, sorry for all the offensive statements, but having empathy is important so that we know what is our right, and what is others.

tq

i can say this happens only when this one customer is uncertain to buy or not. not sure what model to buy. and thing like that..

so u try to move on to next customer and let the first customer to think first.

in an ideal world, this can be done without any hard feeling. like telling customer to think first and let me handle other customer in a while. he or she can always come back find me once has decision.. the customer goes to the back to think first and i can serve other customer first.

but some customer does not want to go back. he wants to stick at the main counter and insist on the salesperson to wait... drag him along while he's making the decision.. i understand why.. the customer himself might wait long enough for his turn so there's no way for him to go back. but we are human, and sometimes we lose our cool -- be it as seller or as customer.

try to understand each other, empathy is the word i stress always. respect others, the customer, the salesperson, the other customers.. then we will be respected. i emphasize this to all our staffs, but i dont have right to stress this on our customer.

in malaysia we used to have words like customer always rights and so on. but if u go oversea, australia, japan then u can even see words of advice to the customer to respect the salesperson and business policy.

they are modern countries and ahead of us in many ways. they already understand one thing we yet to know: to improve this situation, it's both ways responsibilities, not just one side.

tq

This post has been edited by directd: Jan 9 2013, 06:10 PM

i dont understand what's the problem with that?

we add new policy that kicks in on the date the new policy is introduced. if you get new receipt or reprinted receipt of course it shows you the new one policy but doesnt means it applies to you.

it's not just negative. earlier last year we introduce 18 months warranty to all brandstar set purchased starting 1 jan 2012. those that bought on 31 dec 2011 is not entitle for it, even the re printed receipt shows warranty is 18 months. that is why, there is date and time of reprinted receipt at the bottom of the page as indicator.

this forum is Lowyat.net, one of the most popular IT forum here in malaysia. i expected forumers here are smarter than this.