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 [User Review] ILLEGEAR R-11, Emphasize a lot on portability and size

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kTs09
post Jan 10 2013, 08:01 AM

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hmmm, last time i wanted to get the illegear rx17...but had a bad experience talking with the online chat which turn down my mood of buying it. The whole websites are quite confusing. When they meant free western digital hdd, it should be free. Not like a free upgrade or wat. I adviced them to change but they replied quite impatient. So end up i lost confidence on their service and did not buy the rx 17.

This post has been edited by kTs09: Jan 10 2013, 08:03 AM
kTs09
post Jan 10 2013, 09:12 AM

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QUOTE(raymondtong94 @ Jan 10 2013, 08:19 AM)
feel bad for this but i believe most business minded peoples never do a 'buy this free 1' promotion, especially in computer products. they will only allow FREE upgrades. also, illegear's site is not confusing at all.
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It is confusing...They lack of HCI which is not a good idea for the website..."business minded peoples" is used as an excuse. It is a bout professional or non- professional thingy. A professional company will state their things clearly to avoid any chances of being complained by customers. And another thing is when the first time i got into tat websites, i look at the spec and the price. i thought it was that spec with that price. They did not put a "Starting from" or a "++" sign but at the bottom is all chosen with the lowest spec. Tat is not confusing huh?...hmmm...if u wan i can recommend u some websites which are not confusing and stated clearly...

Yet when i asked them why is it so confusing...they replied me "Follow the options"...i was like..."ok...if i understand ur options why would i be asking u?"...but no offense to you bro...it is juz a feedback to improve their service

This post has been edited by kTs09: Jan 10 2013, 09:16 AM
kTs09
post Jan 10 2013, 01:18 PM

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QUOTE(Prince J @ Jan 10 2013, 12:48 PM)
Hi,

Thank you for your feedback.

However, I just looked through our chat history from December to January and could not find any related chat, maybe I just missed it out. Can you roughly advise your chat request date for us to look through the performance of staff?

Thank you smile.gif
Hi sir,

I believe "starting from" is already in the first post.

Not trying to give excuse here but there were reasons when we designed the webpage.
http://store.illegear.com/illegear-noteboo...gear-rx-17.html

Unfortunately the price tag RM7599 is changed according to the specification changes, if you meant putting a "starting from" in front of the RM7599, that sounds good but it can be confusing too when the price variable changes. E.g. When upgrading the screen the price tag becomes "starting from RM7998" which will end up confusion of base price. Do let me know if you have better suggestion on the custom configuration page biggrin.gif

Hope to have your understanding that illegear.com is a beta site (just on cloud since December) and we welcome any feedback to improve our website, apologies for all the inconveniences caused smile.gif

If anyone feels confusing when using our website, please submit your feedback/suggestion to webmaster@illegear.com .
Appreciate  smile.gif
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The chat date is bout 15th to 25th dec...im not sure when was it...but should be around there... you should c me asking bout 680sli...and i did advice the free hdd change to free upgrade hdd...

Ask your webmaster to hide the word "starting from" when the value is bigger than 7599(or change the specs...)...(one option)...or remove the specifications on top...put them in the product page with the word starting from...
Second option...find any other website as references...(eg:aftershockpc.com or dell customizing page)...

This post has been edited by kTs09: Jan 10 2013, 01:21 PM
kTs09
post Jan 10 2013, 01:27 PM

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QUOTE(Prince J @ Jan 10 2013, 01:08 PM)
If you mean the bottom specs, it's dynamic too.

17.3" Full HD (1920x1080) LED Backlit Display
Intel® HM77 Express Chipset
Up to 3rd Generation Intel® Core™ i7 Processor
4GB Nvidia GeForce GTX 680M with Optimus or 2GB AMD Radeon HD 7970M with Enduro
Up to 32GB Dual Channel DDR3 SDRAM at 1600MHz
2 X Storage Drive Bays, 1 X Optical Drive Bay, 1 X mSATA SSD Connector
Killer™ Wireless-N Technology capable
Color Programmable Illuminated Keyboard
THX TruStudio Pro Sound System with Onkyo Speakers and Subwoofer
Ships in 3 to 5 business days
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FYI, that is not called as dynamic...it doesnt even change when i choose other specs...

 

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