Hey Everybody,

FutureLab (a free online mentoring platform) is hosting a free Q&A event with a panel of 4 Accenture members on the 21st of January, in Empire Damansara . There are limited slots available (6 at the moment, for people interested in gaining direct insight and advice and potential networking). Our Panel line up includes:

Ashwin Kandapper:
Position: Business Strategy Manager
Experience:
5 years 4 months
Across telecommunications Energy and infrastructure / transportation industries:

• New businesses, market entry and growth strategy
• Go-to-market and operating model design
• Customer experience strategy, design and implementation
• Channel strategy, analytics, optimization and design
• Organizational strategy and competency management
LinkedIn

Pui Li Ho:
Position: Strategy Consultant at Accenture Strategy
Experience:
5 years 4 months
Has cross industry experience in Oil & Gas, Utilities, Media and Telecommunications sector, experience includes:

Outsourcing Business Model and Strategy
• New Business Model – Developed a contact center new business which includes outsourcing mix and new revenue stream
• Business Case Analysis – Conducted a 5-year financial justification of the new business model, identify market sizing of new revenue stream as an input to the business case

Customer Experience Strategy and Transformation
• Operating Model – Build and established a customer experience function including operating model, performance measures and knowledge building
• Diagnostic & Improvement Design – Data driven diagnostic and improvement design for prioritize customer journey / touchpoints
• Organization Performance Measurement – Identify CE measurements (NPS, CE impacting operational metrics) and build tool to monitor CE measurement

Digital Channel and Retail Strategy
• Digital Channel Design – Determined guiding principles and digital gaps accordance to customer needs
• Cross-Channel Mix Strategy – Developed channel mix strategy (both traditional and digital), design deflection strategies to shift customer behavior
• B2C Retail Workforce Strategy– Conducted analysis to optimized retail processes and workforce productivity

Talent and Workforce Strategy
• Organization Strategy – Designed future organization state and operating model for expanded service portfolio and digital management
• Training Strategy – Designed training method and measures, streamlined onboarding process and improve training effectiveness

Shared Service Operating Model Design
• Operating Model – Developed cross-country HR shared service operating model including service model, organization model and structure
• Chargeback Model – Determine shared service cost structure and chargeback / pricing model

LinkedIn

Su-Queen Hong
Position: Strategy Consultant at Accenture StrategyExperience:
3 Years 10 Months
Involved in:

Digital Channel (Business Lead):
• Digital channel analysis- requirements from business stakeholders to ensuring support and customer experience for sales.
• Proposed mobile interface mock-ups, customer touchpoints, process flow and conducted workshops to align client interest and requirements.

Channel Strategy (Channel Lead):
• Devised Change Management approach, KPI & Incentives structure and overall Channel rollout strategy.
• Customer Value Management
• Communications and Change Impact assessment.
• Change Impact Analysis

Training for Systems change:
• Devised learning approach for training of sales force user group.
• Developed training materials that will be reused for point of reference of system processes and functionalities.
• Conducted training for various workgroups to learn Sales and Servicing system.

Project Governance:
• Conducted Product Verification Testing sessions with vital stakeholders and front-liner user groups.

LinkedIn

Tiffanie Ong
Experience: Strategy Consultant at Accenture Strategy
2 Years 10 Months
LinkedIn


Sign-Up for the event here: Invite Me!


If you're unable to attend but would still like your questions asked please submit them here: Burning Questions!



This post has been edited by Bayhas: Jan 12 2017, 03:05 PM