QUOTE(soonwai @ Dec 22 2015, 03:15 PM)
What timeframe did they give you when you sent in your item? I usually have quite good experience with Best Point. If they say 2-4weeks or 4-6weeks, usually the item is ready early. I've sent in stuff from Gigabyte, Mikrotik, WD, Seagate, D & TPLink, etc... However never Asus since I seldom buy Asus.
The only time I had a problem was with a Transcend flash drive. That was solved by going straight to the distro in Amoda.
Hmmm... judging from that. Best point isn't that bad place for other stuff. That's why am asking, who is the "actual" party responsible for fixing it? Is Asus still the party behind all these? Cause that's what the Best point staff say, the supplier haven't reverted back.
My case, is just the power button doesn't hold down when pressed. The person issuing the RMA said 2-4 weeks. It's one month since. Now I called in today, another guy told me, it's usually 4-6 weeks, probably the earlier person communicated wrongly or I might have heard wrongly.
Anyhow, not sure public holidays and etc is counted. I guess I just wait longer.
Sideline: You seems to have a lot of RMA products.