hi all sifus,

recently my maxis fiber will disconnect once or twice per day (normally will reconnect back after 15 min) even complain to Maxis few times but they unable to identify the problem, when disconnected I check the router system log, I get the following log:

Jul 7 07:46:04 kernel: 3A:C3:DC:17:52:D1 not mesh client, can't update it's ip
Jul 7 07:46:05 kernel: 3A:C3:DC:17:52:D1 not mesh client, can't update it's ip
Jul 7 07:46:47 pppd[2761]: Serial link appears to be disconnected.
Jul 7 07:46:53 pppd[2761]: Connection terminated.
Jul 7 07:46:53 pppd[2761]: Modem hangup
Jul 7 07:46:55 WAN(0) Connection: Fail to connect with some issues.
Jul 7 07:47:38 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:48:53 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:50:08 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:51:23 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:51:30 wlceventd: wlceventd_proc_event(662): eth5: Disassoc A6:5D:79:1D:54:4E, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8), rssi:0
Jul 7 07:51:30 wlceventd: wlceventd_proc_event(645): eth5: Deauth_ind A6:5D:79:1D:54:4E, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:0
Jul 7 07:52:38 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:53:53 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:55:08 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:56:23 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:57:38 pppd[2761]: Timeout waiting for PADO packets
Jul 7 07:58:53 pppd[2761]: Timeout waiting for PADO packets
Jul 7 08:00:08 pppd[2761]: Timeout waiting for PADO packets
Jul 7 08:00:08 pppd[2761]: Connected to 00:00:5e:00:01:04 via interface br101
Jul 7 08:00:08 pppd[2761]: Connect: ppp0 <--> br101
Jul 7 08:00:11 pppd[2761]: PAP authentication succeeded

Any sifus any idea about what this log telling?

Thanks

so likely is either Maxis or TM problem already lor.... these 2 parties still no clue what is going on..

May 30 14:59:51 pppd[2760]: Modem hangup
May 30 14:59:51 pppd[2760]: Connection terminated.
May 30 14:59:51 pppd[2760]: Failed to disconnect PPPoE socket: 114 Operation already in progress
May 30 14:59:55 WAN(0) Connection: Fail to connect with some issues.
May 30 15:00:01 pppd[2760]: Connected to 00:00:5e:00:01:49 via interface br101
May 30 15:00:01 pppd[2760]: Connect: ppp0 <--> br101
May 30 15:00:04 pppd[2760]: PAP authentication succeeded
May 30 15:00:04 pppd[2760]: peer from calling number 00:00:5E:00:01:49 authorized
May 30 15:00:04 pppd[2760]: local IP address 10.116.211.5
May 30 15:00:04 pppd[2760]: remote IP address 10.116.208.1
May 30 15:00:04 pppd[2760]: primary DNS address 58.71.132.10
May 30 15:00:04 pppd[2760]: secondary DNS address 58.71.136.10
May 30 15:00:04 wan: finish adding multi routes
May 30 15:00:04 ntp: start NTP update
May 30 15:00:06 WAN(0) Connection: WAN was restored.
May 30 15:00:06 admin: Server certificate updated.
May 30 15:00:06 miniupnpd[7117]: shutting down MiniUPnPd
May 30 15:00:06 miniupnpd: it is advised to use network interface name instead of 192.168.50.1/255.255.255.0
May 30 15:00:07 miniupnpd[13816]: HTTP listening on port 40757
May 30 15:00:07 miniupnpd[13816]: Listening for NAT-PMP/PCP traffic on port 5351
May 30 15:00:07 httpd: Succeed to init SSL certificate...8443
May 30 15:00:09 BWDPI: force to flush flowcache entries
May 30 15:00:09 kernel: udb_core lock_num = 7
May 30 15:00:09 kernel: *** ERROR: [udb_shell_mod_exit:667] Udb static = 0, dynamic = 16
May 30 15:00:09 BWDPI: rollback fc
May 30 15:00:13 kernel: SHN Release Version: 2.0.6 9d6bb50
May 30 15:00:13 kernel: UDB Core Version: 0.2.20
May 30 15:00:13 kernel: Registered DNS Req parsing
May 30 15:00:13 kernel: sizeof forward pkt param = 192

hi all, My fiber will get disconnected a while then reconnect back intermittently, normally happen once or twice per day. I check router log it show modem hangup, is it modem problem? I call Maxis few times and they keep told me nothing wrong at their side..

This post has been edited by cchin8888: May 30 2025, 03:27 PM

the modem is this model..