Hi ASUSmy,

I been a user for Asus RT-n66U since Feb 2013 and has been very satisfied with the product until last month. My router not able to switch on at all but the blue led on the power adapter still lid, but no response on the router when I pressed the power button.

I checked the service center for Asus in Penang and went to the one in e-gate, all type of service provided as shown in the website. After wait for 20 mins, the worker incharge told me I have to send to the seller, then seller send to distributor to claim warranty, they don't accept router warranty claim from end user. I bought the router online from KL send to penang, paid RM19 to send the router to seller + RM40 for after sales warranty claim for product bought > 1 year. Then today got the router back, finally able to turn on earlier this morning, and just now at night suddenly turn off and no longer able to power on again. I'm pretty pissed off now and is there any easier process for warranty claim such that I can submit to any authorized service center in Penang?