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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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billysiah
post Jun 16 2017, 08:25 PM

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Hi, would need some help here.i am using asus ac68u. My unifi was just upgraded from 50mb to 100mb. But i am unable to get full speed through wifi when connected to 2.4ghz. But if i connect to 5ghz i will get around 80-90mbps speed through speedtest. Is this normal? When i ask the unifi installer they says its normal for 2.4ghz as it wont get full speed unless u are connected to via LAN.
sHawTY
post Jun 17 2017, 06:33 AM

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QUOTE(billysiah @ Jun 16 2017, 08:25 PM)
Is this normal? When i ask the unifi installer they says its normal for 2.4ghz as it wont get full speed unless u are connected to via LAN.
Yes, it's normal on 2.4GHz
Only 5Ghz capable devices will be able to obtain 100Mb/s
billysiah
post Jun 17 2017, 02:17 PM

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QUOTE(sHawTY @ Jun 17 2017, 06:33 AM)
Yes, it's normal on 2.4GHz
Only 5Ghz capable devices will be able to obtain 100Mb/s
*
Ok noted thanks.
laitlee
post Jun 17 2017, 06:31 PM

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Hi asusmy

I have a asus rt-ac1200hp and after wizard configure seem i can access thriught my phone but no internet

I saw the date n time is Aug 1 2015. Is it due to this i unable to access internet?

Advice is appreciated
TSASUSmy
post Jun 19 2017, 09:48 AM

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QUOTE(laitlee @ Jun 17 2017, 06:31 PM)
Hi asusmy

I have a asus rt-ac1200hp and after wizard configure seem i can access thriught my phone but no internet

I saw the date n time is Aug 1 2015. Is it due to this i unable to access internet?

Advice is appreciated
*
Hi laitlee,

Try following the video on how to do the UNIFI setup, and make sure the the UNIFI account user name and password are correct.

https://www.youtube.com/watch?v=ESAPAJqWxH4

Thank you
Susuwatari
post Jun 20 2017, 10:49 AM

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@Asusmy please check your pm.
kaviraja
post Jun 21 2017, 07:55 AM

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Hi,
I am using Asus RT-N14UHP and I can't use Maxis VOiP. Anyone have found the fix? Appreciate if you could share it with me.
TSASUSmy
post Jun 21 2017, 12:49 PM

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QUOTE(kaviraja @ Jun 21 2017, 07:55 AM)
Hi,
I am using Asus RT-N14UHP and I can't use Maxis VOiP. Anyone have found the fix? Appreciate if you could share it with me.
*
Hi kaviraja,

Has you tried to follow the step from the video below.

https://www.youtube.com/watch?v=iBRbk1FSFj0

If still cannot do try update the firmware from the link below.

https://www.asuswebstorage.com/navigate/s/6...4EFD152E759074Y


Thank you
kaviraja
post Jun 21 2017, 11:20 PM

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QUOTE(ASUSmy @ Jun 21 2017, 12:49 PM)
Hi kaviraja,

Has you tried to follow the step from the video below.

https://www.youtube.com/watch?v=iBRbk1FSFj0

If still cannot do try update the firmware from the link below.

https://www.asuswebstorage.com/navigate/s/6...4EFD152E759074Y
Thank you
*
Hi,
Tried to install the latest firmware, it doesnt solve the issue.
By the way, could you advise whether DD-WRT firmware is available for Asus RT-N14UHP.

This post has been edited by kaviraja: Jun 22 2017, 12:57 PM
cipollll
post Jun 22 2017, 07:59 AM

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What can asus router offer the best budget for this situation:

I'm a gamer, needing a constant low ping without any lag/spike and would like to utilize the 5ghz band. Distance from router to pc is like 5 meters divided by a wall.

I searched around the forum and seems like most people have good experience with asus which i agree because i use asus router myself but its been bad lately due to inteference (2.4ghz sucks nowadays). I think i'll just spend a little bit on asus router than some shady reviewed cheap router. Hope some of you can recommend me one.

This post has been edited by cipollll: Jun 22 2017, 07:59 AM
steven789
post Jun 22 2017, 11:19 AM

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Hi, I'm using RP-AC68U. Just upgraded its firmware to 3.0.0.4.382_10513. But still can't get the Download Master to work on this repeater. What other method should i try?
blacktubi
post Jun 22 2017, 01:14 PM

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QUOTE(cipollll @ Jun 22 2017, 07:59 AM)
What can asus router offer the best budget for this situation:

I'm a gamer, needing a constant low ping without any lag/spike and would like to utilize the 5ghz band. Distance from router to pc is like 5 meters divided by a wall.

I searched around the forum and seems like most people have good experience with asus which i agree because i use asus router myself but its been bad lately due to inteference (2.4ghz sucks nowadays). I think i'll  just spend a little bit on asus router than some shady reviewed cheap router. Hope some of you can recommend me one.
*
Even the RT-AC1200G+ can do a decent job for a 5 meter distance.

I am currently rocking the RT-AC66U B1, it is a rather significant improvement over the cheaper RT-AC1200G+ and RT-AC55UHP.
largepants
post Jun 22 2017, 04:44 PM

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Hi, I have an issue with an AC87 where I am not able to connect to 5 Ghz. The radio is enabled and I have tried resetting the router via the Administration menu and the reset button behind the router. If I use the app Wifi Analyzer, I am able to see all the Wifi hotspots around, including the neighbour's 5 Ghz hotspot but not the AC87's.

I have also tried updating to the latest firmware (the latest as shown in the web interface, 3.0.0.4.380.7378) as well as the latest stable AsusWRT-Merlin firmware.

As a note, the 2.4 Ghz does not have any issue at all and works perfectly fine.

May I know what I else I can try?

This post has been edited by largepants: Jun 22 2017, 04:45 PM
TSASUSmy
post Jun 22 2017, 05:56 PM

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QUOTE(kaviraja @ Jun 21 2017, 11:20 PM)
Hi,
Tried to install the latest firmware, it doesnt solve the issue.
By the way, could you advise whether DD-WRT firmware is available for Asus RT-N14UHP.
*
Hi kaviraja,

Do you mind share me the system log and the setting file from the router?

And as for the DD-WRT, you can refer to their website to check the models supported.

https://www.dd-wrt.com/site/support/router-database


Thank you
Sigint
post Jun 22 2017, 06:41 PM

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Going to purchase a RT-AC55UHP is it compatible with Streamyx 8Mb?
kaviraja
post Jun 22 2017, 06:56 PM

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QUOTE(ASUSmy @ Jun 22 2017, 05:56 PM)
Hi kaviraja,

Do you mind share me the system log and the setting file from the router?

And as for the DD-WRT, you can refer to their website to check the models supported.

https://www.dd-wrt.com/site/support/router-database
Thank you
*
It is ok. I just bought a SIM Card for my parents, they're the only one who are using the VOiP.
And how do I setup PureVPN with this router? They support connection via PPTP.
CyrusWong
post Jun 22 2017, 11:30 PM

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Maxis 10Mbps

with huawei hg655a vdsl modem

and techicolor tg784n (replaced to custom router) TP-Link TL-MR3420 V2 router

can ASUS DSL-AC52U replace the vdsl modem im using currently? since both of them are vdsl modem. I think should support.

This post has been edited by CyrusWong: Jun 22 2017, 11:30 PM
kyrii
post Jun 23 2017, 12:01 AM

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Hi ASUSmy,

I'm using asus DSL N12U but it is not functioning with time fibre internet.

May i ask is it possible for me to use this router with time fibre internet?
TSASUSmy
post Jun 23 2017, 11:39 AM

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QUOTE(steven789 @ Jun 22 2017, 11:19 AM)
Hi, I'm using RP-AC68U.  Just upgraded its firmware to 3.0.0.4.382_10513. But still can't get the Download Master to work on this repeater.  What other method should i try?
*
Hi steven789,

Our RD are still in the progress of fixing the download master problem. Will update you once we have the new firmware to fix the problem.

Thank you
TSASUSmy
post Jun 23 2017, 01:54 PM

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QUOTE(largepants @ Jun 22 2017, 04:44 PM)
Hi, I have an issue with an AC87 where I am not able to connect to 5 Ghz. The radio is enabled and I have tried resetting the router via the Administration  menu and the reset button behind the router. If I use the app Wifi Analyzer, I am able to see all the Wifi hotspots around, including the neighbour's 5 Ghz hotspot but not the AC87's.

I have also tried updating to the latest firmware (the latest as shown in the web interface,  3.0.0.4.380.7378) as well as the latest stable AsusWRT-Merlin firmware.

As a note, the 2.4 Ghz does not have any issue at all and works perfectly fine.

May I know what I else I can try?
*
Hi largepants,

If you have updated the firmware, do factory reset and the problem still persist, it might be problem with the hardware.

Or you can try using rescue mode to restore and see the problem still persist or not.

Thank you

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