QUOTE(shankar_dass93 @ Jun 3 2021, 10:04 PM)
Guys long story short, I really need everyone’s help as I’m working from home and need my internet urgently.
So this is what happened, in 2020, I bought an Asus router as seen in the messages that I quoted and the router worked well!
My nephew played with my router and messed up the settings hence I restarted the doubters settings as we forgot our router’s password and unifi’s password.
Upon calling unifi, they provided me with my username which is my email address and thereafter texted me my 13character PPOE password. Upon following the steps above to reconfigure my router, my network status on the GUI interface displays my internet status as “disconnect” as per picture l.
Can anyone help me out, please ?
Been WFH and I need my internet access.
So....have you set the correct VLAN tagging? Or select correct ISP profile in a layman term?So this is what happened, in 2020, I bought an Asus router as seen in the messages that I quoted and the router worked well!
My nephew played with my router and messed up the settings hence I restarted the doubters settings as we forgot our router’s password and unifi’s password.
Upon calling unifi, they provided me with my username which is my email address and thereafter texted me my 13character PPOE password. Upon following the steps above to reconfigure my router, my network status on the GUI interface displays my internet status as “disconnect” as per picture l.
Can anyone help me out, please ?
Been WFH and I need my internet access.
Jun 3 2021, 10:09 PM

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