Don't bother with the Astro IPTV + Maxis package. It's a great package, but the customer service around it is so bad, we almost ended up suing them. In the end, we kept the Maxis broadband and got rid of the IPTV.

Right now the account is still quite messy because every time we call them, they STILL tell us that this is under Astro IPTV (in fact once, they were using information from the last time I was a Maxis postpaid subscriber, almost 5 years ago!)

Speed-wise, Maxis is pretty good. I just did a speedtest, and the results are as follows:

Ping: 32ms
Download: 9.68 Mbps
Upload: 12.89 Mbps

One issue I have now is that when I wake my computer up from standby, it takes a long while (approx 2-3 minutes) to connect back to the Wi-Fi. I didn't have this problem last time, but then again none of my other devices have this issue so I'm not sure what's causing it.

Yeah I figured it had more to do with my device than anything else. I've actually gotten pretty used to it, so it doesn't really bug me


The last time I called Maxis for support due to internet issues, I found out from them that there is actually only around 3 people in tech support department for the home fibre service. During off-peak hours, weekends, and public holidays, it goes down to 1-2 people.