Hi hye, good info there. I always get puzzled, annoyed and helpless by such merchants and resort to cash term.
As I reckon lyn forum is a good channel to educate fellow Malaysian on our rights (and many other things), I was thinking what to do next.
So, to report them, which channel is more effective? Visa/Master or issuing bank? Is there a specific email id to use? (keyword: effective. We don't want our complaints just turn into trash.)
Then, what details to provide in our report? Since the merchant put total sum (product price + surcharge) on the receipt, I guess we need to snap a picture of the product with price tag, then write the story and indicate the merchant name, address, and send the receipt as proof.
Or unless, you are saying we can also report them without actual document proof, i.e. been told there is a surcharge but we paid with cash.
(The keyword here again is effective report.)
I know this abnormal "norm" is hard to be changed overnight, but I urge all of us to do our part with hope for a better tomorrow.
What are your thoughts, guys?
If anyone had experience on such report and/or received reply from visa/master/bank, do share the details here.
yeah... bank? visa? mastercard?
I wonder,why is it still prevalent especially in lowyat plaza? being a hot place for digital item, visa/MC should have come down hard on them. I remember reading it in the newspaper where PIKOM themselves says this is normal practise to keep prices low.(am looking for the article) Why or Why....
check the bottom part. When u pay at PC Fair, u shouldnt pay the charges because the merchant has signed that they will not pass on the charges to the cardholders.