if exceed the estimate delivery date u should complain to amazon..

Sorry for off topic but I think UPS was quite lousy with ketams.. I had one parcel containing subwoofer cable last month being taxed by ketam and it's handled by UPS too although CIF value was RM210 only and they even charge me RM25 disbursement fee. After protest to ketam, they agree to waive the tax but I need to appoint agent or claim it myself but need to go all the way to KLIA for RM81 tax refund?

Hi, need opinion from amazon sifus here:




The above are 2 BDs shipped from Amazon (via Standard Shipping) on 18/12/2012, estimated arrival is 1/2/2013. Total cost was 32.95 USD. The parcel was handled by Iparcel with a tracking number which was not trackable until i lodged a complaint a few days ago to Amazon and got refunded the postage fees. They probably made the tracking number trackable and this is what i see from the tracking:



The parcel is at Customs since 27/12/12 Is it normal for customs to hold the BD for so long and what for? I called the Customs at KLIA, they checked for parcels with my name (coz no tracking no.) but found none. I also did not receive any tax slips from customs.

This is frustrating...