Does anyone facing missing enrich miles claims for transit flight? and it is not claimable from their webpage?

e.g :
case 1 : kCH - KL - Bangkok Enrich miles given : KCh - KL only. When try to claim from their enrich website it says retro claims exist.

case 2: KCH - Kota Kinabalu - Bandarseri begawan (brunei) Enrich mile given : KCH - KK only. When try to claim from their enrich website also the same message says retro claims exist.

any suggestion?