QUOTE(Lau Pan @ Dec 9 2012, 01:34 PM)
Hey XXX!
Before you attempt to recover your account, we suggest that you take the following steps listed in this Knowledge Base article to secure your email address, system, and Battle.net account.
Recovering a Compromised Battle.net Account:
https://battle.net/support/article/778Once you have reviewed and followed the security steps, you must verify your identity as the registered account holder. This can be done two ways:
1) You can contact Customer Support by phone. Visit our Contact Information page for more information:
https://battle.net/support/article/contact.
or
2) You can submit your form of identification through the support site:
https://battle.net/support/ticket/submit.
If you choose to submit your identification through the support site, a legible photocopy of the registered account holder's identification is required. Only a government-issued photo ID or Birth Certificate (minors only) will be accepted. A School ID is not a valid form of identification.
We will contact you with further instructions once we have processed your account recovery documentation. If you do not receive a reply within 72 hours of submission, please resubmit it via a support ticket.
Amanda M
Customer Services
Blizzard Entertainment
Why not just call blizzard?
https://sea.battle.net/support/en/article/contactBut since you already submited a ticket, it is best you just proceed there. Just take picture of ur i.c and upload there, did the same with mine one last time when it got locked for some odd reason. I guess someone was just trying to crack into my account lol and it cause blizzard securit feature to lock my account.
As for your case it is best just stand by your reply if you didn't bot, use third party software to make your gameplay easy which include using toothpick to hold your mouse button lol (would be a joke if you really got ban for using such mathod lol). If you checked the forum, those using razer mouse and with the software get banned too (Considered third party software which is also ilegal under the T&C when your register with blizzard) as some use it to mouse their gameplay easier. Then again if you did something illegal and was chatting about it on the diablo chat server, they shoud have a chat log of it. So don't bother hoping for a release if you did mention you are using anything illegal in Diablo iii chat channel which include trade, general and personal message lol