hi guys, i need some help.
i've just serviced my 2 year-old inspira with the authorized service outlets using the 2-year free service voucher on 15 Dec
but i got charged an extra RM27 on the air filter.
the service center told me that due to the hike in price for the air filter, proton refuses to bear the difference so i had to pay the extra.
the service center boss told me that they were not able help on this matter because it was Proton that refuses to bear the cost. The boss advised me to take it up with Proton.
I called Proton iCare on Monday but so far they have been telling me to wait while they investigate this issue.
I'm beginning to think that they are trying to delay this issue long enough to make me give up.
Guys, according to the service center boss, i'm not the first person affected by this, which means, it's just a matter of time before you all get affected also.
Any ideas how to escalate this issue to someone in Proton who will attend to it immediately? I just want my money back.