if you're thinking about buying illegear please rethink again... I've bought the rs15 with fitted with msata crucial 240 gb 1 tb harddisk killer wireless netowrk card ati 7970. I received my laptop and after installing windows and the relevants drivers within 2 hours of usage i got a blue screen message... contacted the support department and they told me reinstall using the updated driver from amd website which i did.. and i still receive blue screen so i decided to send it back after secodn day of usage.. reply came back was no hardware faults were found and the blue screen message did not come out and they suggested that i didn't install the drivers correctly....... so here comes the question why was the driver from the cd bundled with the laptop causes blue screen??? not only that the cd doesn;t even have drivers for the killer wireless card... this is an issue for me as some hotels don't have internet connection via lan cable and only offer wireless..... as at that point in time when i installed my drivers i was in new delhi...... oh i was also given an invoice for rm 90 for which was a combination of shipping charges and fees to inspect the laptop...... when i decided to return the laptop because i had a blue screen after installing windows and the drivers....

This post has been edited by cae1982: Jun 11 2013, 05:28 AM

OK here's what happened.

I'm very busy and i agreed to pay extra rm 50 to get it delivered early because i'm going to delhi.
i went to delhi and installed my laptop in delhi. I installed the windows and then the intel driver, amd driver. however i dont have the drivers for the wireless network card because i took the killer network 3 antenna option. so now i need to install the lan driver and find a wire lan cable to connect to internet.

I connected to internet to look for updated amd driver and killer network drivers. whilst downloading i get a blue screen... restarted pc and i continued to download the amd driver updated it and still blue screen on random events while using the laptop. can be anything from touching the power button, closing internet explorer, playing online games, left idle to download.

now i email the support department telling them i'm coming back in the morning and i dont really have time because i'm going off away in 3 days.
i asked to be called back on phone because i'm short of time. i have weddings to attend and work to be done so i dont really have time to wait for email for instructions... staff told me to reinstall the driver using the diagnostic tools and run a stress test. which i did test ran perfectly and no blue screen. however i got a blue screen while playing game later and when i tried to plug in the charger another blue screen.

enough is enough i just want to send it back.

now when u receive the email as per you told me you did testings and no bsod which was quite magical in my opinion because i got it at least 10 times and i also had a witness with me. ofcourse then again you would argue is my word against yours. and yes i did have screen shots of the bsod maybe you can argue that i photoshopped with it.

so now i have a conversation with your staff when i called from overseas. i wanted to dispute why i should pay for anything since the laptop is new
your staff replied "is less than rm100 and i didnt ask you to pay for the time the staff took to repair and do the testing only the shipping charges "
I said "now i dont have a laptop with me and i'm inconvenienced by it"
he replied " it's not my problem i can't control when you go overseas"
you see i know i have a busy month so i agreed to pay extra 50 to get the laptop early.

please remember i installed the DRIVERS FROM THE CD BUNDLED WITH THE LAPTOP. I reinstalled the driver from amd website. and yes the files are sitting in drive E://browser download ... yea you can also ccheck from internet explorer if i went to the correct website and i still get blue screen

look i paid rm 6400- 6500 in cash and extra 50 to get it delivered early. i got blue screen after installing the drivers...
now tell me if a customer installs the drivers from the cd given tried to reinstall again from amd website and i got it sent back and you wanna charge me????... after you've wasted my time installing the drivers, the time that i couldn't use the laptop and the extra money i paid to get the laptop delivered early????

i don't want to mention this but also the frustration i get sometimes when talking to your staff???? i have to repeat myself and him telling me "it's not my problem i cant control when you go overseas"

the scenario is quite simple i paid 6500 in cash so i can get a new laptop to use... it got sent back 2 days later....
tell me how pleasing can that be and it was only made worse by a staff telling me it's not his problem and asked to pay rm90 for it..

look if i pay rm 90 for sending it back to reapply thermal paste to the processor or for some other problem... i will gladly pay.....
is not the money is the principle......

the way you say it... wasted 4 day labor hours ??? "maybe a better way to phrase it is spent 4 days on it" well if you think you're not at fault and you've done your best. kudos on you. well i'm the one with the blue screen laptop after installing the drivers and spent hours trying to resolve it whilst being overseas and yea paid money in cash for it.... so go figure out whose time was really wasted.....

I was using windows pirated to test on which os I should install. btw I fly to overseas a lot .do you know customs check laptops with a thumbdrive?? so I will install an original software I just haven't decide which one that's why I use the pirated version.
you want to tell the whole world that i'm using pirated??? go ahead I have my reasons for using them for the time being.
if it was a driver issue... in the future there will be more customers like me having problem good luck in dealing with them....or maybe it was a lemon set....
either way I wouldn't know...

no matter what i'm not apologizing for wasting ur time....in fact I will be thankful since you said you spent 4 days trying to fix it... but I did get blue screen and install and reinstall and ran the stress test and I wasted my time.... please don't say anything that will aggravate me unless u want me to start a new one with pictures of blue screen and steps I took to install before I get blue screen...and how many blue screens I had....

BTW super soon is a friend of mine and I don't know why you must mention about me on the email between you and him???? you have to remember he placed the order simply because I told him I got a new laptop from illegear and he cancelled because I told him my laptop got sent back after 2 days I don't know what's wrong with it. I installed the drivers from the cd and then blue screen and also they didn't bother to give me the cd for the wireless network card and they couldn't provide me on site service support which left me 1 week without a laptop..

ok fair enough we have some altecrations and we argued on the phone. i'm very busy so I don't even wanna comment any further.
I hope I won't have anymore problems in the near future.