+1, would be nice to have on in KL and PJ as well 
Can't wait   

But resellers are not involved with repairs right bro? 
Looking at the range of notebooks illegear is offering is making me think twice about getting a desktop again 

So at the end of the day we still need to send to Johor/Singapore for repairs?

Yeah, I've read that, which is why I suggested it will be nice to have a service center (not just resellers) in KL/PJ as well in the future 
Mailing to Johor will inevitably take time, thus increasing the repair time, even though you guys repair fast 

I am chilled
Just wanted some clarifications~
And I know it is not easy to set up the entire network of shops for selling and also servicing 

Personally I don't like to rely on mail to send the notebooks Malaysian postage summore

Thanks for the input~

I was just wondering whether the resellers will send the entire notebook back to Johor/Singapore for repairs; or whether they will bring in parts from the service centres at Johor/Singapore and repair themselves. The idea of posting a notebook just seemed pretty risky to me (after seeing how most of the post ppl deal with those boxes haha)..
But then you are right, its none of my business anyways haha, as long as the repair time is fast, customers will be happy~ and I trust you guys will carry out your tasks professionally as always 

basically it's the RMA model in countries like US, where user need to mail the laptop back to the service center...

it's good to have somewhere to drop off instead and a professional handling the mailing... they know how to package the stuff so as not to break it further...

Prince J, since this is new launch, do you offer special promotion?
Or the price is already discount, and you will hike up after launch period?

Just want to share my experience with illgear. I've bought a illgear RS-15 with some customization. In term of discount..I think I do get a lot..got a rm300 rebate, upgrade from 750GB to 1TB, upgrade on processor (from 17-3610 to i7-3720).

At the beginning I also worried about sending up the laptop via courier. So pick it up myself at Johor. They are pretty considerate since they wait me up until around 11pm or so.

After a while my laptop got a problem. I forward my problem to the illgear support team and trust me their respond is fast. So I sent it out to them in Johor via courier. It took them around 1 week or so to repair it since it is a major problem. They change my motherboard and graphic  card and I still got a valid warranty. They sent out my laptop via airpak courier in box full of padding.

All in all I do like their service. They are willing to explain everything and their respond is also fast (In my experience, if I compare to some shops, it would take them about a month or so to repair problems even simple problem like windows problem.yes..maybe they got a lot of laptop/computers to fix and that is where illgear is at advantage. They concentrate at their product so minimize time.)

If you are looking at customization laptop I would suggest Illgear compare to shops for sure.

p/s: i'm not paid by illgear to say all this I'm one of their valid customer.

Anyway do any of your laptop has HDMI input like the Alienware M17X?

just made a purchase of RS-17 from Illegear...cost me around Rm8.5k after all the handling fees to ship to sg.. now just waiting it to reach the shore..
Their sales support team really efficient, almost reply every email instantly..

am i still able to order sager notebooks instead of Illegear pre-customized laptops?

So does Sager what haha- Timeless designs   

Anyway Prince J, just wondering... since you have already introduced the Illegear models, wouldn't that compete with the Sager models you were originally selling? 

Oh man I feel young haha 

Yeah, 20+, not old? lol

Man you should tag this in your main post, this is good info 
1. Although RAM seldom spoils, it is good to know that there is warranty coverage for the HDD by you guys (it is often very hard for users to send the HDD in ourselves), and possibly the SSD (if customized)?

3. You should come and stay in KL/PJ haha, many customers here would love to have your on-site service 

You also sell GPU(7970M, GTX680M, etc) kit?