We will have some dedicated resellers in KL and PJ areas.

But resellers are not involved with repairs right bro?
Looking at the range of notebooks illegear is offering is making me think twice about getting a desktop again

Take RX-17

Cannot afford haha >___<
Even the RS-15 after configuring to the specs I want, its RM8k already
Maybe the RS-11

This post has been edited by [PF] T.J.: Dec 4 2012, 04:31 PM

All repairs are done by ILLEGEAR's staff using genuine parts. Note that there is no third party service provider involving in the repairing procedure at the moment. We believe that nobody knows our products better than ourselves, that's why all ILLEGEAR repairs can be done promptly and effectively.

Yes you are right, the RX-17's Dual 7970M CrossFireX config can perform similar to desktop GTX 680 as per 3D Mark 11.

So at the end of the day we still need to send to Johor/Singapore for repairs?

As I said, users can choose to send the laptop to the authorized reseller's shop or our head office at Johor via mail-in or carry-in method, please refer to the post previously.

Yeah, I've read that, which is why I suggested it will be nice to have a service center (not just resellers) in KL/PJ as well in the future
Mailing to Johor will inevitably take time, thus increasing the repair time, even though you guys repair fast

lol chill man... it takes time for them to set up shop else where...

anyway I quite like the price for the hardware they re offering, it's quite competitive compared to Alienware and Asus...

I am chilled
Just wanted some clarifications~
And I know it is not easy to set up the entire network of shops for selling and also servicing

Personally I don't like to rely on mail to send the notebooks Malaysian postage summore

How long does it take to ship a laptop both way within Malaysia?

As opposed to the other well known brands' vendor who have dedicated 3rd party service center in lowyat, how long does it take to have a laptop fixed in average?

We have sold over 1000 Sager laptops in last year, and I believe half of them are from this forum. No offence to anyone, but even our previous Sager repair which sent over U.S. are much much faster than average repair time frame of service center in Malaysia, it's 2 to 4 weeks to have a sager fixed generally (serious problem).

Lastly, I am just clarifying that there is nothing to do with the "center", but the service quality. No offence to anyone

This post has been edited by Prince J: Dec 4 2012, 06:56 PM

That is good to hear man, I hope you guys can keep up the good work
My previous experiences with Toshiba motherboard replacement is 2 months XD

Please do keep us posted lol, I'm interested in KL/PJ resellers~

As mentioned, users can return the product to our authorized reseller's shop where they purchased from. I don't see any mailing needs to be done on user's end.
How we are gonna fix the laptop is the matter between we and the authorized reseller. As long as we can deliver the repaired product promptly, customers are happy, resellers won't headache.

Other service providers in your area do import parts to repair laptops, isn't this incurred a mailing? From oversea somemore. Imagine that you purchased a laptop with 1 year warranty and ends up fixing the laptop with 2 month plus, I think most of us will be unhappy.

This post has been edited by Prince J: Dec 5 2012, 02:09 PM

Thanks for the input~

I was just wondering whether the resellers will send the entire notebook back to Johor/Singapore for repairs; or whether they will bring in parts from the service centres at Johor/Singapore and repair themselves. The idea of posting a notebook just seemed pretty risky to me (after seeing how most of the post ppl deal with those boxes haha)..
But then you are right, its none of my business anyways haha, as long as the repair time is fast, customers will be happy~ and I trust you guys will carry out your tasks professionally as always

It's not risky.

If it is risky, we would have many complains on lowyat.net.
99% of our previous Sager sales are delivered via Airpak Express or DHL, without any problem.

This post has been edited by Prince J: Dec 4 2012, 07:05 PM

basically it's the RMA model in countries like US, where user need to mail the laptop back to the service center...

it's good to have somewhere to drop off instead and a professional handling the mailing... they know how to package the stuff so as not to break it further...

True.
it's better to return the product to where it was purchased from.

Prince J, since this is new launch, do you offer special promotion?
Or the price is already discount, and you will hike up after launch period?

Those prices are Standard Retail Price.

If we have promotional discount, the prices will be lower than the SRP.

Just want to share my experience with illgear. I've bought a illgear RS-15 with some customization. In term of discount..I think I do get a lot..got a rm300 rebate, upgrade from 750GB to 1TB, upgrade on processor (from 17-3610 to i7-3720).

At the beginning I also worried about sending up the laptop via courier. So pick it up myself at Johor. They are pretty considerate since they wait me up until around 11pm or so.

After a while my laptop got a problem. I forward my problem to the illgear support team and trust me their respond is fast. So I sent it out to them in Johor via courier. It took them around 1 week or so to repair it since it is a major problem. They change my motherboard and graphic card and I still got a valid warranty. They sent out my laptop via airpak courier in box full of padding.

All in all I do like their service. They are willing to explain everything and their respond is also fast (In my experience, if I compare to some shops, it would take them about a month or so to repair problems even simple problem like windows problem.yes..maybe they got a lot of laptop/computers to fix and that is where illgear is at advantage. They concentrate at their product so minimize time.)

If you are looking at customization laptop I would suggest Illgear compare to shops for sure.

p/s: i'm not paid by illgear to say all this I'm one of their valid customer.