I have seen alot of forummers being in trouble even if there is personal warranty. I have also been a victim of this as well because the term Personal Warranty seems to be misused in this forum. Anyway, i would like to create a guideline for personal warranty, as it what it does and what it means.

1. Personal warranty(PW) time is set by the seller. A usual warranty period is 1 week. Some maybe more, but it should be stated by the seller

2. The PW does not cover any physical abused items by the buyer within the period.

3. If within the PW period, the buyer found there is a problem with the item even if it was checked in the sellers place. The buyer still have the right to request a FULL refund. There is no such thing as refund part of the value payed by giving some excuses like, the selller go post office..petrol bla bla bla..becoz of that i only refund you 80%.

4. If the Seller doesn't want to refund and insist on sending to RMA, he can do so with the aggrement of the Buyer. The RMA number or any document that prove the item was RMA should be given to the Buyer immediately so that you can keep the Buyer's confidence. The Sellers have to absorb any RMA charges.

5. Shipped items may be prone to damages. This is covered in Sellers PW as well. If the item received is DOA or the package badly damaged until item is effected. The buyer still do have to right to get a FULL refund. The seller should ls liable to pack the item in a proper box before it was shipped.



Anything you guys like to add?..

This post has been edited by lonewolf: Mar 7 2006, 12:58 PM

I am pinning this...

PW duration shall be determined by seller. Except mishandling or physical damage occured during PW, seller shall be responsible.

Also, dun mix up PW with warranty given by shop. Let's say the item is still under warranty but seller still give PW, if the item is spoiled and need to be RMA then buyer have the power to choose. Either ask the seller to RMA for him/her or RMA the item themselves. Else, full refund shall be given.

Normally by postage, I dun give warranty at all. Coz I have bad experience with poslaju. So buyer do have certain risk if really wanna poslaju.

Got one case the item I posted was broken into half when it arrive at buyer's doorstep.. I did refund a few but I didn't even ask for the corpse to be sent back to me So I never give PW if it involve poslaju anymore.

agree wit u... normaly pos wit those item is no giving any warranty from me...

-harddisk

Just keep the suggestions/comments coming in. The mods/staff would conclude it, clean and update it when we get enough info.

Thanks again...

5. Shipped items may be prone to damages. This is covered in Sellers PW as well. If the item received is DOA or the package badly damaged until item is effected. The buyer still do have to right to get a FULL refund. The seller should ls liable to pack the item in a proper box before it was shipped


This one if seller packed very well...but the pos bad handling....Items arrived spoilt/damaged..

Buyer should chase POS MALAYSIA for claim...

Seller need to be responsible too? Seller need to pay partially for the damage? Very hard question lor..


3. If within the PW period, the buyer found there is a problem with the item even if it was checked in the sellers place. The buyer still have the right to request a FULL refund. There is no such thing as refund part of the value payed by giving some excuses like, the selller go post office..petrol bla bla bla..becoz of that i only refund you 80%.

This one what if item using all the while 100% fine one....then seller take out and post to buyer...what if buyer due to incompetence in PC knowledge....do not know how to configure ..Asking for total refund..Is this justify?

or another scenario....

When test on the spot ...it is working.. Buyer brings home than got some problems due to incompatible issues...maybe due to ram...or other reason...
Thus...From my point of view...seller hold no responsibility here lor..

and PW does not cover misuse by buyer i.e. removing and installing 3rd party heatsinks, overclocking, unlocking, softmodding.

Chase Pos Malaysia won't give u much benefit. If the item were to be pack in a proper manner with bubble wrapping and solid box, damages wont happen to the item. Just for an example, if your send Seagate HDD for warranty and after 1 week. you will most probaly get a big package with oni one HDD inside. The box is at least 10 times bigger than your HDD. IMHO, since you already know that shipping via POS LAJU prone to damages, then you are responsible to packege the item perfectly with bubble wrap and a good box. I have send most of my items vis POS LAJU with proper packaging, so far no problem. at the end of the day, is just how willing are you to pack the item nicely.


First of all. if the person has a sucky knowlege in PC, he/she shouldn't be so stupid enuff to buy the item from here. Is a very high risk for the person to take. Don't you agree?

This depends on how desperate the seller is. For example, if you bought an item from a shop, you took back an found out that there was some compatibility issue. You will send back to the shop and enquire more info or you switch for other item(sometime can be a total different item because they won't refund you and you need to spend that money for something equivelant or higher). At this current point, usually the seller doesn't have other items to offer to replace the incompatible item that the buyer bought, hence a FULL refund will be the best option.

This post has been edited by lonewolf: Mar 8 2006, 03:14 PM

This is hard to justify especially overclocking.

well, if he admitted it and the seller keeps a record, then there will be no doubt already what

here's my opinion, need u all to approve

if buyer insisted only postage to be done (no COD) due to buyer's reason in the situation where seller had given warning before, then the buyer hv to bear all the postage damages/loses, and postage trackin should be done by buyer. exception comes when the seller didnt wrap the parcel properly

if seller insisted only postage to be done (no COD) due to seller's reason in the situation where buyer had given warning before, the seller hv to bear all the postage damages/loses, and postage trackin should be done by seller.

any lack of the situation as above, both party should bear the cost if there is postage damages/loses, seller bears 60%, buyer bears 40%, amount divided in the total of all items including postage fees

Have a question. If I sold something and then the buyer want to refund within the PW giving you the reason "I used it for a few days and I don't like it". How to handle this?

NO WAY..... agree on slapping him

Regarding the buyer lack of knowledge, seller could try to assist him in setting. If all fails, then send back seller lo...



Well, seller sometimes have to be specific in their thread stating terms and condition.
e.g
T&C
1. Not responsible for incompatible issue, make a research urself
2. Not responsible for any physical damage/misuse

Well... if you look around those "experience" seller, they do have Terms and Condition applied on their sales... it is a good practice... If no T&C stated, seller should be liable for anything lo... (his fault for not stating, he should at least double confirm before concluding the deal with buyer on warranty issue etc)

LOL... I was thinking about that too. Unless the item I sold is faulty then it's another issue. Thanks for the replies.

Thread cleaned to enable easier browsing.

Just as kylie has said, once there's enough information, we'll edit and compile them up.

Thank you

I agree that buyers should be given protection to ensure there isn't any fraud. But sellers should also be offered the same protection for misuse or abuse of this PW clause. Final say should be given to the seller whether the fault occurs as a result of misuse or whether it is originally damaged.

Just my 2 sen.

i'd say that's a bad idea
unless there's any real physical evidence

Seller should be smart enough to protect them self by applying terms and condition.
buyer should also be smart and get enough information on the item and warranty issue/after sale service etc....

sometimes $hits happens! if just say the seller is genuine... then send the gooDs to the buyer....the buyer play play with the item then spoil within the PW period then how like dat?

Usually ppl will say that the itemz is spoiled when received... how to settle this then?

Oh yeah, besides that, should also do a pin UP for warranty as well! ^^ would like to know more! thanks

i think for old stuff with no manu warranty it is best 2 allow d seller 2 check out in buyer's place until satisfied

then warranty is DOA