I shipped two boxes of personal effects with PAL in July 2014. Everything seemed to go well: the empty boxes were delivered to my address in Bedford and were collected promptly as promised. All looked good.

PAL promised to phone my address in Damansara when the shipment had been cleared at Port Klang and was ready for delivery. By late August, having heard nothing from PAL, I called their Manchester office and spoke to Nizam Samad, the man in charge.

It transpired that my goods had been shipped and were waiting for collection by the Malaysian freight-forwarders. Unfortunately, according to Nizam, PAL had not paid the forwarders for some time and they were refusing to handle PAL shipments. As a result, my goods were in limbo. Nizam told me that many customers had been waiting 3 or 4 months for their consignments.

Although aware of the problem, the Manchester office was still arranging new collections in England.
When asked what action could be taken to liberate my goods at Port Klang, Nizam advised me to call the PAL CEO, a Dr. Nizam Baharom on his KL number (07843242911). The number was and is out of service.

Now, when I call Manchester, I get no reply. When I call the 'Hotline' I get the voice mail service.

I fear my goods are lost without trace.

Maybe, those of us who have been ripped off could get together and try to get our stuff back. At the very least, we should report PAL's activities to the Malaysian police. As a foreigner on a visit visa I wouldn't know where to begin.