On 27.8.2012, I purchased a deal from https://livingsocial.com/malaysia/cities/19...ey-kuala-lumpur regarding a deal offered by http://www.lolliartz.com/
Lolliartz 8.5" X 11" Personalised 40 Page Imagewrap Hardcover Photo Book with Matte lamination (Nationwide Delivery)

Refund Policy
Living Social will provide a refund in the event that the merchant is out of business or if the merchant cannot deliver the service or product purchased. Please visithttp://help.livingsocial.com.my/contact_us for any questions.

The Fine Print
Voucher valid from 10 August 2012 - 10 November 2012
•Multiple vouchers can be purchased and redeemed
• For inquiries, call 03-6150 3140 / 016-969 7138 or email to cs@lolliartz.com . Calling hours are Mon - Fri from 10am -6pm
• To redeem, go to (www.lolliartz.com/guide/LIVINGSOCIALLolliArtz%20Redemption%20Guide.pdf) for step-by-step
tutorial
• For delivery, online redemption is from 10 August 2012 - 10 November 2012. You will receive your delivery within 14 working days. Delivery begins 24 August 2012
•Additional RM12 per book is chargeable for delivery to West Malaysia and additional RM15 per book is
chargeable for delivery to East Malaysia
• Vouchers cannot be combined with any other offer/promotion unless stated otherwise

Refer the Terms above, I submitted my file on 30/10/2012 which expected I shall get my album roughly around 16/11/2012 -21/11/2012. On same day & next few days i submitted my file to them , I sent few emails to the merchant (http://www.lolliartz.com/). But they totally not reply me.

Then I made my first complaint to https://livingsocial.com/malaysia . The customer help by the living social mentioned if the merchant not reply me then i can request for refund. After few emails send, still no reply, so i request refund from https://livingsocial.com/malaysia. Finally I've a replied which is an auto reply email mentioned the merchant had received my file. Next, I replied the merchant to inform them I need to get my album by 20/11/2012 as it is my wedding album which need to u on the week of 20/11/2012. Also I request new company address & new contact from the merchant, again & again I send emails to them, they totally not reply my emails, again I make another complaint to https://livingsocial.com/malaysia , finally I've got my first reply from the customer service (cs@lolliartz.com) saying my order already in process & will send me another payment link my delivery fee sooner, again & again I wait for days & sent my few emails of my inquiry regarding whether i can receive by 20/11/2012, but the service from their customer service is : NO REPLY.

Again, my another complaint to https://livingsocial.com/malaysia, I mentioned if the merchant still not reply my email / fully refund if I can't get my album by 20/11/2012, I will complaint to NCCC & other related authority, finally this time they take serious action.

pls note all the following reply are by the help customer of livingsocial, the merchant do not reply me
first, I got
The merchant will commit the photobook delivery.
Please give the merchant some time to process your delivery.

2nd
The Lolliartz replied that your file is in progress of processing.
You will be able to receive the album in mid of December.

3rd
The merchant has committed your order and you will be able to receive the album on 15/12/2012.
Please refer to Lolliartz if you have further concern.


excuse me, from 30/10/2012 i sent my email & mentioned i need it by 20/11/2012, now u tel me "will be able... 15/12/2012" . In the terms mentione WITHIN 14working days, I gave 3weeks time to process, now the merchant not only not reply all my emails, but the 3rd party inform me that I only can get on 15/12/2012. T&C promise 2weeks, but now become 6weeks??? Since not able to get it on time, i requested for refund which mentioned in the terms, why still refuse to refund? Does this company exist? The merchant 's FB is not exist at all now, & found livingsocial FB also had others customer do the complaint & thinking to report to police.

Dear all, if you want to print your album, think twice if you wan to use http://www.lolliartz.com/. This company could be Con & does not exist.

update: found another customer reminder
http://cforum.cari.com.my/forum.php?mod=vi...ead&tid=2897106





This post has been edited by thy: Dec 21 2012, 11:48 AM

funny how they only deal with email and no contact number listed on their website.
but maybe you can try to bug this person who i'm guessing is one of the partners...if not also im sure she can get you the contacts of whoever owns the business.



http://www.facebook.com/wingwmh

beware on all the deal deal stuffs ..i found some are selling stuffs with just a hotmail email address.

Some stuffs are merely low quality direct import ie. the in car camera video recorder deal sometime ago. You could have gotten it cheaper at more established online retailer. The huge discounts are based on marked up prices

Anyone received their photobook? I haven't received mine

This post has been edited by haineyy: Dec 10 2012, 03:37 PM

i din receive my one.. too as i had twice sent to them before 31 august and again oct....

me too.. from august until now!! WTF lolliartz

few months already!!! still not receive any reply from this con-company..!!

---

Added on December 21, 2012, 11:50 amyou are right, the quality is poor & price is even higher than normal price..

This post has been edited by thy: Dec 21 2012, 11:50 AM

Just received my on 18/12/2012 after 4 months of waiting...

The company that courier were not under lolliartz anymore but under this company.

The Freya Print
No.7, Jalan Merak 8,
Bandar Puchong Jaya,
47100 Puchong, Selangor.

Tel : 03-8082 1306

My previous book were sent out by Lolliartz in PJ.

Hope this will help u all there..

i did sign some package with loliartz before. it is ok. however i got my baby album at their office at dataran sunway, kota damansara. didnt ask them to courier. they are a bit slow though

Regarding the company that courier were not under lolliartz but under this company.

The Freya Print
No.7, Jalan Merak 8,
Bandar Puchong Jaya,
47100 Puchong, Selangor.

Tel : 03-8082 1306


I have tried to call, but sounds like a chinese man tried to pretend and said "ini rumah melayu",
then i hv no choice but to say sorry wrong number.

I am not sure is this really a house or a office that related to lolliart company.

Anyone know about this...?



Is this company really exist....? as why they do not reply any email at all...?
They could just say something rather than silent completely....

I still not yet received my photobook until today....24.01.2013

How long more to wait....

it's a house

I purchased my voucher from groupon on lolliartz too last year and made my redemption on Oct 2012 but I haven't receive my photobook yet until now. I emailed politely several time to ask for the exact date that they could deliver my photobook but there were NO REPLY at all.

Hi All,

Please log your complaint on National Consumer Complaint Center.

http://www.nccc.org.my/v2/index.php/ingin-...n-e-aduan?fid=1

Everyone log to teach Living Social a lesson. I have logged mine:

State their address and phone number.
Lot 27-6, The Boulevard,Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur

Log it under section: Advertising & Marketing