I called SME several days ago regarding to replacement.They said if the item bought within 7 days,customer should be better go back your dealer for replacement.The waiting period is totally depending on the procedures set by the dealer(normally need for inspection first and then see if they have the stock),in a standard case,it could be 3-7 days to get the replacement.If you bought it more than 7 days,SME will provide the service and if necessary,replace for you later.

Because the cost of the accessories are low,but the cost of the phone is high~~~SME's policy is they attempt to repair the phone first and if the same issue still appears after two times of repair,they will only consider replacement.