Hi can I open new saving account? I'm currently working oversea and already have existing 2 local banks account in Malaysia

Anyone here experienced issue with opening savings account at HSBC before?

When I went to their self service machine for identity verification, I got this message on the screen instead and didn't get any info about my new account number.

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Does this mean they're gonna ask me to purposely visit their branch just to do another part of verification soon?

I see, I thought the process is gonna be seamless and mostly remote, since recently they kept promoting how easy it is to open an account with them online with all the cashbacks and such.

If they're telling me to visit their branch again then I have to cancel my application, since I already visited once using their self service machine which already defeats the purpose of opening an account online in the first place.

Apparently they didn't give me a call today, but their FB CS said that I would have to directly call them for further assistance, I think I'll just leave the application there and let them auto cancel it, no point of wasting my time and money on phone bill because I already expect them to give me bunch of excuses to not let me open an account judging from the bad experiences with HSBC shared by many forummers here.

Thanks a lot for letting me know about the physical documents thing, otherwise I could've really wasted my time while getting nothing in the end.

Which bank have free basic savings account? Near me got maybank and public bank which one better?

So far the only bank that I tried and completed successfully for online account opening is OCBC with their Flex account, everything done seamlessly via app and card mailed to me directly, no hassle at all. This is the kind of bank that I'm confident to keep my money in.

HSBC on the other hand, after experiencing all the dilly dallying, never again.

I have never open online. I always go to branch. Yes I use free BSA as my salary crediting account and also my savings account. But for me I only keep RM0.10 inside. The rest I dump into KDI save.

i already have debit card from ocbc 360

I see that can open a HLB basic savings account online. Is it completely online from end to end or eventually still must go to branch?

How about annual fees for the account (or debit card), is it completely zero or will be charged on anniversary date?

Seems like some of you prefer Flex over 360? Any particular reason?

Really funny this Hong Leong, went to home branch and request to switch to BSA with no annual fee then one of the staff end up telling me if switch to BSA cannot use debit card anymore because if want to use debit card must charge RM 8 annual fee lol

Showed them their website which clearly states there's debit card for BSA with no issuance and annual fee and still wanna argue it's not true, called the HQ after got back home and got told the same answer again lmao, enough is enough

Just because they're desperate for the annual fee doesn't mean they should tell lies, time to say goodbye to Hong Leong after so many years of using, if it's not because of their CDM still accepting small bank notes I wouldn't be using it anymore, now I rather deposit the small notes over the counter at other banks.

That's how banks make money, from annual fees, interest and other fees.

I believe the BSA account you are looking at is a product from Bank Negara. All the banks don't make much money from this, that's why they try to upsell or refuse to register BSA for you.

If BSA is not a Bank Negara product, then why would Bank Negara lay out specific terms of the product offering itself? And why the SAME product is offered by ALL the local banks, as product requirement by Bank Negara? 🤦‍♀️🤦‍♀️

Maybe you should read this let me know if I am missing anything.. -> https://www.bnm.gov.my/-/banking-institutio...current-account

Please point out where is this a "CSR initiative"? 🤦‍♀️🤦‍♀️

As far as I know, there are no requirements for the banks to accept your registration for a bank account.🤦‍♀️ This is totally up to the bank to reject your application and even Bank Negara can't do anything about it. 🤦‍♀️🤦‍♀️🤦‍♀️
Update: I took an effort to find this just for you..🤦‍♀️

". In December 2004, Bank Negara Malaysia announced the FRAMEWORK🤦‍♀️ on basic banking services which aims at ensuring that the banking public has access to basic banking services at minimal costs. Effective 1 February 2005, commercial banks and finance companies ARE REQUIRED 🤦‍♀️ to offer a basic savings account (BSA) and a basic current account (BCA)"- page 114 https://www.bnm.gov.my/documents/20124/830664/cp05.pdf

Is it possible to report to BNM if I already closed my account with them? Because I did it today since I had some free time, also went to Maybank nearby to switch from normal SA to BSA and they did it for me on the spot with no questions asked.

Seeing that HLB has been going downhill over the years in terms of their efficiency and the way they treat their customer (at least for me), I don't think I would want to go for them again, people I know that use HLB services have either ditched or plan to ditch HLB due to the way they work, so I prefer to save the hassle and move on from them. Besides, the reason why I was still staying is because of their CDM accepting small notes anyways.

If there are still any banks that accept small notes with their CDM and also provide hassle-free online account opening, I wouldn't mind going for that. Otherwise, it's not much of a big deal as I can either keep it in case of any use or bank in over the counter.

Apparently, I heard Agrobank's CDM accepts small notes too, but too bad their online account opening doesn't include BSA, still need to visit their branch.
While I do understand that they can earn a lot from the annual fees with a huge scale of customers, doesn't mean they should lie, and it's not just the branch staff that's lying even their CS from HQ is lying.

Correct me if I'm wrong, but BSA is supposed to provide lower threshold and better accessbility for the masses to do their banking needs, they can upsell but not refuse without any valid reason, not everyone needs unlimited ATM withdrawal.

Anyone here tried to open HSBC Bank account thru website?

They allow to sign up thru online and proceed to branch for completing the process.

Does the bank staff asked many questions since it's considered a foreign bank

Can consider this if you want MEPS waived

Oh my. Thanks for clarification.

Anyone knows if foreigner with valid working visa can apply bank account online? If yes which one can apply online?

what is the effective rate?

Dear sifu,

If want to downgrade from HSBC Advance account to basic account, is it possible?

Does anyone know whats the atm withdrawal limit of PBB savings account? wished to withdraw 10k out in cash.

You shd have your own limit set.. Can check there. Max limit I'm not too sure.