May I know how was the result at the end? Do you have to pay the annual fee? If no, how to switch back to non annual fee service?

Debit advice is debit card annual fee which told by cs from fb. I just got back from my home branch, the staff told unable to change to no annual fee with no unlimited withdrawal. The only way is close and open and new account but it is a lot of work. It depends on the staff will help u to do so. I cannot do it at my home branch because my IC change to different state, So I have to open account based on my IC. She said nothing she can do. Reopen account is subject to the branch too because after u close and reopen u need to provide some documents to reopen saving account. The bank in my state told me have to wait 6 months, while my home branch told me only need 24 hours to do so. I also asked how if I terminate my debit card, she said I will no longer to login maybank2u if I do so. There is no other option, as she also show me her text talk to her senior/ HQ I don't know. At least she try her best to help me. Nothing she can do. If really very care the annual fee, u may close your account. I was thinking is there any chance if I close account and open MAE account after that. Because MAE account no need to have saving account in maybank. But you have to close existing account first else the MAE account debit card will link to existing account.

Imteen switch to personal saver account

Do you plan to reopen basic SA in future?

What did u mean? link with existing debit card? They allow u to close and open account on the spot? Which account type do u chosen to open new account?

This post has been edited by koala225: May 30 2019, 08:09 PM

Do u have any slip for opening new account and close account at the same date for me to show the officer if they insist can't close and open account at the same time? I felt every branch given different answer, it is very hard to argue if I don't have any proof.

I visited 2 branches today. Both officer said if i cancel debit card I cannot access maybank2u anymore. But u said can still browse online banking. Do u try to browse online banking after cancel card?

Do u mean open new account first before close the existing account then link the old debit card to new account? If they refused to close and open new account, u just contact call centre on the spot and complaint? or pass your phone for the officer talk to call centre? What if the officer don't want to pick up your phone talk to them? write down their name complaint to HQ maybank and BNM? Most probably they refuse to reopening account because they have alot of work to do.

What is the purpose to cancel and get a new card? I already get charged rm8 annual fee. reissue a new card have to pay rm12. The problem isn't solve, I'll get charged again rm8 next year because your account type didn't change . the name still Personal SA

I had told the officer I have credit card already link with maybank2u. If I cancel debit card, I can still using credit card to create new account and log on. But she your primary is debit card, the whole online banking will be close. End up did nothing.

My problem now is home branch different town. My IC already changed to new town, so i cannot open and close at the same time. Means I have to open account in my current town then close in my home branch? But my current town branch officer already said nothing changes if i open a new account? very frustrated. I think i better email to HQ cc to BNM get further action.

May I know your new account account numbers is same with the old account numbers?

This post has been edited by koala225: May 31 2019, 02:37 AM

May I know You contact branch first or contact HQ first? If I contact HQ impossible to hold the line so long while I'm waiting for my queue. I am not cancel my debit card because officer told will effect access to online banking because it really happen to my hlb after I cancel my debit card. I think i better open a new account first before close the old 1. Bank didn't say we only can opening 1 saving account what. My friends have 5 saving accounts with hlb. As I check with mbb cs they said we can have more than 1 saving account.

PS- Damn the officer always give wrong info said if i close and reopen account the annual fee still the same. 2nd, I only can open new account after 6 months if i close my existing account. The summary is they are lazy to do a lot of work. I will visit again next time because I have online fd not reach maturity cannot simply close account. If they said the 6 months cooling period again , I'll get their name and feedback to HQ see whether that person need to train again.

Anyway thanks for your sharing.

This post has been edited by koala225: May 31 2019, 12:30 PM

What I plan to do is don't tell them anything just inform I want to open account. After open an account, then proceed closing old account because I want to change home branch and whatever excuses. Then I can skip the hassle look for customer care.

The funny thing is the home branch officer convince me to pay annual fee. RM8 only ma. Seriously? U know how much the bank earn if they charge a million of people RM8. Do u want to pay me? Seem RM8 is not money.

This post has been edited by koala225: May 31 2019, 01:06 PM

I mean don't tell them about what I gonna do because of PSA issue. I'll only tell them open basic SA without annual fee.

I should shoot her I save money in your bank and u are using my money and loan for others to earn high interest, u should give me high interest instead of charge me annual fee and giving pathetic interest which unable cover up the annual fee.

This is not what account we are opening. This is convert by the bank after u are not teenagers. Bank can convert what they wanted but we cannot convert to other type of account. Seem very logic huh.

I know. But the officer seem don't want to do so. My home branch said u can open after 24 hours after closing account. Because my IC city already change they don't allow I open account at there. I visit my current town, officer said I only can open account after 6 months if I close account. That's why I plan not to say anything. Open new account first, then close the old account. Case settle. I will try to proceed middle of next month because my online FD yet to mature.

This post has been edited by koala225: May 31 2019, 03:39 PM

I plan to cancel it yesterday. But the officer said if i cancel it, I'll no longer access maybank2u. Since I've online FD so I won't take any chances to do so. I'll switch my online FD after maturity. Because someone already verified still able to access maybank2u after card cancellation.

Means it is possible to get waiver before close account. After get the waiver then proceed to close account and open a new account.

I don't care the waiver if they allow me to open new account without fee. As I said earlier I will open new account first, then close account in future since already charged annual fee still have 1 year time to proceed closing.