You may need to see the bank manager to have it open. The staff will just keep playing their standard response and waste your time. If you really insist on it and ask to see manager, more chance can open. But still, dealing with the stubborn and SOP-bound staff, it will make you vomit blood and spoil your mood for the day.

Any bank offers closing Basic Savings Account via online?

Cimb Clicks down again?