Don't mean to be pedantic but I was referring to the TnC you posted. Short of further explicitness, that is how the point in question should be taken. Take it to any mediation, you will win ten out of 10 times.

I am not going to create a case here but you are still not getting my point.

I am going to say it for one last time and will let it rest after this. Based on the TnC you have posted, the SC cannot reject any claim for warranty since the cracks are without any evidence of physical damage and coupled with the fact that it is well documented that it happens due to a manufacturing defect, there is no basis whatsoever for rejection. It is only a human act of authority or 'I know best' ego that the personnel in the SC exhibited that makes them do so.

If you allow them to bully you into submission, it is nobody's but your fault that you are not successful in your claim. Know the legality and your rights in any argument especially in such a situation, you will come out tops.

There is no SC in Sunway Pyramid.

Anything to do with Customs, it's either fake or fraud. Just be warned.