Did anyone sign up for this promo?

http://www.citibank.com.my/english/promo/o...m?redirurl=bill

Have you received your gift yet?

Hah! I just made a complaint yesterday as well....but it was more of a bad CS agent rather than the gift...due to I gave them a call about the gift and the agent wasn't very helpful. But CTB followed up today on the complaint and apologized as well.

This post has been edited by axoloke: Feb 28 2013, 02:52 PM

Sorry to say..no more. This promo was until the end of Nov 2012. But you didn't miss much, since it seems like we had to complain to get the gifts out.

Yup, just cancelled my CC after 15+ years with Citibank. 10 minutes after cancelling it, i checked online, you can login but the card details are no longer visible. Funnily enough, the bill payment merchants I saved are still there. You can't even check the previous statements etc online anymore.

Feels like that their customer service aren't as nice/good compared to last time. Totally subjective feeling but curious to know if everyone here is happy with their service especially long timers?

Not really, they actually pass to the dept that handles the CC cancellation process. But I kinda got into an argument with that dept due to they delayed the cancellation. So maybe that dept officer wasn't too happy either hahaha. Anyway, in the beginning of the call, she didn't really persuade also, just promoting CTB only, saying they got cashback promotions from time to time, got extra rewards points etc...typical sales talk. That's why I feel like they didn't treat me like a long time customer, but that's normal I guess.

Besides that, not much promo's for my card either...so I guess it was time.