Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsCredit Cards Citibank Credit Cards V2, Discuss here
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 Dec 6 2013, 11:56 PM
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#1
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Senior Member
1,713 posts Joined: Feb 2005  
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Just called Citiphone to have my annual fee waived for my Cashback plat card, but the unfriendly citibank phone operator said "no we can't help you waive the fee sir, you have to pay RM190 for it"
I was like what? I've been using the card for 2 years now with average 1-2k spending per month... Never late in paying my bills too... this is ridiculous... I having the card canceled! |
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Dec 8 2013, 12:52 PM
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#2
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Senior Member
1,713 posts Joined: Feb 2005
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Mine is on the 3rd year and they say they are only able to waive it for me for the first two years... And when I threaten them to cancel the card, the personnel said "yes sir no problem for you to cancel the card, but please make the payment for your outstanding bill for the coming month and then call back in again to cancel the card..."
Very arrogant customer service... (Btw, I called midnight so I guess the midnight crew is less professional) Already made my payment (Via GIRO and waiting for the amount to be transferred over) for the outstanding and will call to cancel the card Monday / Tuesday and see what happens  |
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Dec 9 2013, 02:06 PM
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#3
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Senior Member
1,713 posts Joined: Feb 2005
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QUOTE(- @ Dec 9 2013, 12:23 PM) I've been a user of Citibank Cashback ever since it came out (4+ years I think?) and this time, they refuse to waive my annual fees. I feel you bro... I got the same response too... Bye bye citibank!Spoke to 2 CS personnel, both reverted with the same negative response. One commented that "marketing dept not offering any waiver for this product this year". I consistently use my card at least 4-5 times a month so it can't be due to inactivity. In any case, I requested for a cancellation and they did so without hesitation. So long, Citibank.  |
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Dec 10 2013, 10:55 AM
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#4
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Senior Member
1,713 posts Joined: Feb 2005
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Just called to have my card canceled today and they did it with no hesitation... I guess citi has too many customers already... Time to cut my card into two and look for a replacement card
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Dec 19 2013, 09:04 AM
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#5
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Senior Member
1,713 posts Joined: Feb 2005
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QUOTE(taiko8148 @ Dec 19 2013, 12:45 AM) Well, different story i got from citibank when i called them to waive my AF. I called in 3 times and asked 3 diff person for the waiver... still empty handed... the 3rd call ensured me the card cancellation... they did it happily in less than 10 mins... I checked online via citibank online and the card is gone just 10 mins after the phone call... very efficient!They said this year different from year b4 & cannot waive my AF, that 195 + 100.. my 1 year cash rebate also not enough to cover the AF. Really disappointed with the feedback & threaten them to cancel it. They said cannot do anything also. Then after that i email them again politely but still no feedback still now.. Hope they can waive it.. |
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