I've been a user of Citibank Cashback ever since it came out (4+ years I think?) and this time, they refuse to waive my annual fees.

Spoke to 2 CS personnel, both reverted with the same negative response. One commented that "marketing dept not offering any waiver for this product this year".

I consistently use my card at least 4-5 times a month so it can't be due to inactivity. In any case, I requested for a cancellation and they did so without hesitation. So long, Citibank.