QUOTE(ryuken74 @ Dec 12 2012, 09:30 AM)
+1
Maybe we should record the conversation just like the banks doing it..
I think there is an online booking for proton service, or was it perodua..forgot d.. can use online booking and have black and white record..
Recording conversation require software (money), database for access & retrieval (money), space (both physical & digital to store data, more money), server hardware (money), server room with cooling and other requirements (more money).
You see, management just gives lip service about customer support. Good customer support require money, and when management looks at the cost, all they can think about is "We must reduce cost". That is the management style of Malaysia it seems.
Finally the Customer Service Representative, they need proper training. That require time & money.
Added on December 12, 2012, 9:41 amQUOTE(redflame @ Dec 12 2012, 09:33 AM)
Can't wait for the world to "End"
This post has been edited by sanadi: Dec 12 2012, 09:41 AM