QUOTE(sanadi @ Dec 12 2012, 09:38 AM)
Recording conversation require software (money), database for access & retrieval (money), space (both physical & digital to store data, more money), server hardware (money), server room with cooling and other requirements (more money).
You see, management just gives lip service about customer support. Good customer support require money, and when management looks at the cost, all they can think about is "We must reduce cost". That is the management style of Malaysia it seems.
Finally the Customer Service Representative, they need proper training. That require time & money.
Added on December 12, 2012, 9:41 amCan't wait for the world to "End"

Added on December 12, 2012, 11:09 amQUOTE(sanadi @ Dec 12 2012, 09:38 AM)
Recording conversation require software (money), database for access & retrieval (money), space (both physical & digital to store data, more money), server hardware (money), server room with cooling and other requirements (more money).
You see, management just gives lip service about customer support. Good customer support require money, and when management looks at the cost, all they can think about is "We must reduce cost". That is the management style of Malaysia it seems.
Finally the Customer Service Representative, they need proper training. That require time & money.
Added on December 12, 2012, 9:41 amCan't wait for the world to "End"

+1 on cost reduction but why the management never think of downsizing the top level? There is so many personnels up on the top level and paid enormous sum of money doing strategic and business planning while the lower levels are the one doing the real work and paid peanuts....
Added on December 12, 2012, 11:10 amQUOTE(ryuken74 @ Dec 12 2012, 09:30 AM)
+1
Maybe we should record the conversation just like the banks doing it..
I think there is an online booking for proton service, or was it perodua..forgot d.. can use online booking and have black and white record..
As for the car coating, near the wheel arch, always have tar/bitumen from the road, it is impossible to wash away even after coating..
if I use those tar removal product, is it ok?? the coating will be gone??
Better use clay bar to remove the tar.
This post has been edited by Gigabit: Dec 12 2012, 11:10 AM