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Credit Cards Standard Chartered Bank Credit Cards V2, Let's talk about SCB's credit card here

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phurple21
post Dec 14 2012, 03:51 PM

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yesterday morning, i applied online, then after an hour (I think), I got the SMS saying my online application is under Service Guarantee and that they confirm preliminary approval for my card & will proceed for final approval.

Usually how long before they come back and inform if really approved or not? Is the 3 days processing stated in their website they strictly follow?
phurple21
post Dec 21 2012, 10:31 PM

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how long after Price Solution get all the documents that you receive sms saying your application is successful? So lousy coz can't get real answer from the customer service.

Dec 13 - applied online (uploaded some documents too), after an hour, say my application passed preliminary approval.
Dec 17 - PS called me to pass other documents (pm)
Dec 18 - PS said ok with the documents, now for further approval and processing.
Dec 19 - called customer service. the lady said wait for 14 working days from online application, in the system it's already under preliminary approval
Dec 20 - tried calling again (trying my luck). the lady said differently from the one i talked to the other day. she said, upon receiving the documents, application is unsuccessful. i told her PS just called and verified with me, and that the customer service who i talked to the other day told me my application ok, just wait for sms. So she said, just wait then or call PS. Frustrated with the customer service of SB sad.gif
phurple21
post Dec 23 2012, 09:48 AM

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now i tried calling them again, they say application stillon process tongue.gif different customer service agent, different answers heheh
phurple21
post Dec 23 2012, 03:51 PM

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might be the holiday rush. just hope will know tom. or this week what is really the result.

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