Cut my card with SCB yesterday after finding no point holding a card that brings no benefit.

Compare to Citibank, OCBC, Maybank, UOB. SCB have nothing

My first call, the CS officer was pretty polite, but when put me on hold, no waiting tone whatsoever, and suddenly my call got cut off.

My second call, after going through the looooong process again (I don't have the phone pin, and couldn't seem to skip that step, hence I had to be asked like at least 3 times before being asked my credit card number), someone finally picked up, without saying hello, my call got cut off again!

My third call, I was obviously a bit pissed, but I don't think I was rude, perhaps a little stern on my tone, but the way the officer answered me, he sounded kinda impatient.