Definitely hope they'll announce when the petrol rebate quota has been used up.
Credit Cards Standard Chartered Bank Credit Cards V2, Let's talk about SCB's credit card here
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 Jan 30 2013, 09:30 PM
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#1
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Senior Member
743 posts Joined: May 2006  
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Feb 2 2013, 03:43 PM
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#2
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Senior Member
743 posts Joined: May 2006
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How does SCB usually send your card to you? Will take how many days after being notified via SMS?
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Apr 7 2013, 03:50 AM
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#3
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743 posts Joined: May 2006
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QUOTE(-Matrix- @ Apr 6 2013, 08:23 PM) yes, somehow they won't be able to tell you why you're not getting cashback and need to escalate to another level - sucks ... Thanks for sharing your experience. I also have not gotten any 15% cash back to date, and the TnG. Will call them up on Monday.also, they won't reply your email even if you post it from their website - sucks ... on this matter, citibank is excellent, so far they replied every single email that i sent to them thru their website ... i'm not sure abt smart-tag because my package only includes RM55 cashback (to be offset for RM50 govt tax) + RM100 touch&go ... besides cashback, i screwed them (quite gently though) also about the touch&go - they promised to send it by end of the month ... if they drag their feet again, i'll probably send them an official letter and cc to Bank Negara ... perhaps you wanna consider this if you think they're cheating you ...  just my opinioncheers ...  |
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Apr 9 2013, 01:35 PM
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#4
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743 posts Joined: May 2006
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Just made the call to Standard Chartered.
Was told the 15% petrol cashback will only come in 45 days after transaction and the Touch n' Go card will only come in 90 days after card activation. Not a very pleasant call too. The operator sounded rude. Can't wait to terminate this card. |
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Apr 10 2013, 08:33 PM
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#5
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743 posts Joined: May 2006
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My first call, the CS officer was pretty polite, but when put me on hold, no waiting tone whatsoever, and suddenly my call got cut off.
My second call, after going through the looooong process again (I don't have the phone pin, and couldn't seem to skip that step, hence I had to be asked like at least 3 times before being asked my credit card number), someone finally picked up, without saying hello, my call got cut off again! My third call, I was obviously a bit pissed, but I don't think I was rude, perhaps a little stern on my tone, but the way the officer answered me, he sounded kinda impatient. |
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