QUOTE(Intel@Atom @ Jan 4 2013, 11:17 AM)
http://www.youtube.com/watch?v=Z9HVWApT7Kw
Hi Guys,
just want to share my experience with my forte dvd navigator unit. mine 1 was the old batch which was bought in June 2012. At first the unit was working fine most of the time but sometime it just hung (radio mode) and i just restarted it as i thought it is a just small problem. However the issue became more and more serious where the screen will flickering, blurring, moving up/down, left right (like kena virus) and sometime it seemed like wanna get exploded (refer to the video that I posted in youtube then you can understand clearly).
i went to nz galaxy to ask for repairing and the technician just updated the firmware and asked me go back and try again. however the problem was not solved and accidentally i got the naza general manager (should be a top guy) hp number from internet then I called him and i thought to hang up since he is no longer in nz galaxy but he is very kind and said will ask the branch manager to call me. less than 5 minutes then the branch manager called me up like very worry and asked me go to their workshop for troubleshooting. I went for the 2nd time and the china FAE (standby there) to troubleshoot my dvd unit but only firmware was updated as the issue can't be duplicated all the time although i have taken some photos.
the next day when i was on the way go to work in 5am in the morning, the issue shown up again then i quickly recorded it with my phone. i sent an SMS to the branch manager to complaint again and the manager called me up about 7am (right after he woke up) and asked me go to their workshop and they will change a new unit for me directly.
hence i got an improved DVD-navi for free for the 3rd visits. The branch manager told me the new unit is an improved version (with LED) and i have tested it for few weeks now and it is really impressed as last time I always turned off the AF so that the audio is better but I'm always travelling between states so AF is quite useful for me. With the new unit there is no noise distortion at all with the AF on where I can enjoy my same radio station without to remember and change the radio channel as it automatically change it for me. thumb up for the good service although it could be the pressure from the general manager but at least the problem has been solved.
btw, i noticed the old DVD-navigator unit needs plenty of 3rd party cables/converters but the improved dvd-navigator unit can use the original cables from the forte directly.
wow your previous HU so Hi Guys,
just want to share my experience with my forte dvd navigator unit. mine 1 was the old batch which was bought in June 2012. At first the unit was working fine most of the time but sometime it just hung (radio mode) and i just restarted it as i thought it is a just small problem. However the issue became more and more serious where the screen will flickering, blurring, moving up/down, left right (like kena virus) and sometime it seemed like wanna get exploded (refer to the video that I posted in youtube then you can understand clearly).
i went to nz galaxy to ask for repairing and the technician just updated the firmware and asked me go back and try again. however the problem was not solved and accidentally i got the naza general manager (should be a top guy) hp number from internet then I called him and i thought to hang up since he is no longer in nz galaxy but he is very kind and said will ask the branch manager to call me. less than 5 minutes then the branch manager called me up like very worry and asked me go to their workshop for troubleshooting. I went for the 2nd time and the china FAE (standby there) to troubleshoot my dvd unit but only firmware was updated as the issue can't be duplicated all the time although i have taken some photos.
the next day when i was on the way go to work in 5am in the morning, the issue shown up again then i quickly recorded it with my phone. i sent an SMS to the branch manager to complaint again and the manager called me up about 7am (right after he woke up) and asked me go to their workshop and they will change a new unit for me directly.
hence i got an improved DVD-navi for free for the 3rd visits. The branch manager told me the new unit is an improved version (with LED) and i have tested it for few weeks now and it is really impressed as last time I always turned off the AF so that the audio is better but I'm always travelling between states so AF is quite useful for me. With the new unit there is no noise distortion at all with the AF on where I can enjoy my same radio station without to remember and change the radio channel as it automatically change it for me. thumb up for the good service although it could be the pressure from the general manager but at least the problem has been solved.
btw, i noticed the old DVD-navigator unit needs plenty of 3rd party cables/converters but the improved dvd-navigator unit can use the original cables from the forte directly.
so happy and nice to get a new HU (with new LED)
Jan 4 2013, 11:23 AM

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