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 Samsung Galaxy Note II LYN's Official Thread V7, RM2299 It's here!! Woohoo!!!!!

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Lineage
post Nov 4 2012, 01:17 PM

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A weird thing happen to my note 2..

Was playing game and then trying to close the game..return to homescreen..

After that hang a while the phone restart itself..then boot in only can see status bar..hang a while again..phone wont boot anymore..take out battery and boot again still same..unable to boot in recovery..

Reach service center..phone able to boot in..but binary counter is 1 and phone status is modified..unable to check update..

After that decide to factory reset while waiting..phone status back to normal and able to check update..

Anyone face this weird problem before?
Lineage
post Nov 4 2012, 01:24 PM

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QUOTE(thpace @ Nov 4 2012, 01:18 PM)
did u download a crack app? whistling.gif
*
No..didnt even install much apps yet..still new as just bought for 1 week already..

Now the phone problem come back..suddenly restart and now wont boot in..

I dont think it related to the app..because I just factory reset..before this also experience phone restart itself..
Lineage
post Nov 4 2012, 01:24 PM

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Editted..double post..

This post has been edited by Lineage: Nov 4 2012, 01:25 PM
Lineage
post Nov 4 2012, 01:34 PM

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QUOTE(benny888 @ Nov 4 2012, 01:29 PM)
motherboard problem. sent in service center

Added on November 4, 2012, 1:30 pm
only cards in exfat format can allow above 4gb transfer such as class 10 cards
*
Thanks Benny..will send in Service Center now..
Hope they can check and find out what problem..just worry they reset and said nothing but didnt do further testing..
Lineage
post Nov 4 2012, 01:44 PM

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QUOTE(waveweaver @ Nov 4 2012, 01:40 PM)
Sunday gonna be crowded if you go at this time.
If the phone can power on..they will hard reset it.
If cannot power on..they will ask you to leave the phone there.
*
Waited so long and just sent it..she said will install back software and need 1 hour..lol..
Lineage
post Nov 4 2012, 02:05 PM

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QUOTE(waveweaver @ Nov 4 2012, 01:49 PM)
Yup..they resetting everything back again.
If totally cannot power on..had to leave the phone there. Same if you still having the same problem again after this trip. They will hold your phone for more extensive checkup.
*
Ok. Thanks for your info..

QUOTE(blackrobin @ Nov 4 2012, 01:54 PM)
hmm always keep a stock .tar firmware frm samfirmware... any problem that u cannot rectify using factory setting can be possibly sovled by flashing stock firmware via odin...

2 days ago i screwed up my wifi ... firmware basefiles kena d... flash stock rom.. problem fixed
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Should be basefiles corrupted or motherboard..actually this is my bro damn new phone..i dont want to flash..everything keep as stock as possible..flash through odin will effect the binary counter right?
Not sure about Note 2..because I'm still using S2..
Lineage
post Nov 4 2012, 04:02 PM

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Update: Just collect back the phone from service center, they said the phone has been rooted and warranty will void..

My question is any possibility that flash counter increase but I didn't flash before? The phone is new out of box with sealed..and using it for 1 week..
Lineage
post Nov 4 2012, 04:07 PM

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QUOTE(fghvbn @ Nov 4 2012, 04:04 PM)
Owh, looks like they'll record your phone as rooted and it'll be hard for you to claim any warranty in the future
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Yes, but the problem is I didn't even root the phone..how come the flash counter is 1..when I purchase this phone, everything is new and sealed..

How they see whether this phone is rooted or not? Only based on the flash counter in download mode? if yes, what if i reset to 0 using TriangleAway if I want to send for warranty again?
Lineage
post Nov 4 2012, 04:10 PM

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QUOTE(KuLi @ Nov 4 2012, 04:08 PM)
did the staff gave u official documentation stating as such?
*
No..but what do you mean? official documentation for?
Lineage
post Nov 4 2012, 04:12 PM

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QUOTE(nicregi @ Nov 4 2012, 04:10 PM)
If you have not rooted then you can lodge a complain at samsung against the dealer.

Did you flash anything before? Well there should be some invisible counter where samsung can chexk even if you use triangle away.
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I didnt flash before..didnt do anything about firmware, modem, kernel..

QUOTE(KuLi @ Nov 4 2012, 04:11 PM)
service report or something loke that
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They took back and without giving me any document.. rclxub.gif
Lineage
post Nov 4 2012, 04:33 PM

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QUOTE(waveweaver @ Nov 4 2012, 04:28 PM)
Bro..now the phone is with you or KIV in service centre.?
And where did you bought the phone..shop or telcos..?
*
Collect back already..Bought the phone at this shop..
Lineage
post Nov 4 2012, 04:41 PM

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QUOTE(waveweaver @ Nov 4 2012, 04:37 PM)
Wow..!! Even if you manage to get an official letter stating the phone have been rooted..you cannot bring it back to the shop as they will surely say you're the one that root the phone after you bought it from them.  ~~bummer~
Btw..your phone is okay now..?
*
So far so good..hope the hardware nothing wrong..otherwise headache already.. rclxub.gif
It is either the shop root the phone and sealed it back using SME sticker..or the flash counter trigger by bug..

This post has been edited by Lineage: Nov 4 2012, 04:42 PM
Lineage
post Nov 4 2012, 04:43 PM

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QUOTE(vostro78 @ Nov 4 2012, 04:42 PM)
So is that means ur set no more warranty already in future claim? But if u check sms still stated warranty ?
*
How to check the warranty by using SMS? the old way using Umobile wont work..
Lineage
post Nov 4 2012, 04:58 PM

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QUOTE(Lineage @ Nov 4 2012, 04:41 PM)
So far so good..hope the hardware nothing wrong..otherwise headache already..  rclxub.gif
It is either the shop root the phone and sealed it back using SME sticker..or the flash counter trigger by bug..
*
OMG..bad luck..the problem is back..now I'm headache.. vmad.gif
Guess should be the motherboard problem as stated by Benny..
Any suggestion to me?

This post has been edited by Lineage: Nov 4 2012, 05:00 PM
Lineage
post Nov 4 2012, 05:32 PM

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QUOTE(KuLi @ Nov 4 2012, 05:23 PM)
Dun bark up the wrong tree.

Make sure u demand written report that ur phone was rejected warranty bcos of rooted.
The u can ask them how to proof it.

I am suspense that the service guy is just wanna be lazy or having a bad day.
So much for buying SME set. sad.gif
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Will do so when going to service center..the phone now unable to boot..but after left it 5 min with battery take out..and put in battery again, it works..

After that, it will hang and unable to boot.. rclxub.gif
Lineage
post Nov 4 2012, 06:08 PM

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QUOTE(nicregi @ Nov 4 2012, 06:03 PM)
For me i would demand to meet up with the manager. It could be a mistake from their end or the shop you bought from. Ask for a letter or email stating that. If they dont want, just say you will take down their name and complain. You will get a definitereply from there.

Good luck buddy...
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Glad to see you in this thread..

I will definitely do that..will visit the service center again and look for solution..

How can I complain? Call Samsung toll free?
Lineage
post Nov 4 2012, 07:35 PM

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QUOTE(KuLi @ Nov 4 2012, 06:13 PM)
before u make calls, make sure u get the service report.

it is also a good idea to contact the shop from where u bought the phone.
was it sealed when u bought it?
*
Yes..anyhow I need to go service center again, because the phone is unusable..as I remember correctly, it was sealed..I bought Note 2 and S3 at the same time..so I check before he open and check everything..

Next time I buy new phone, should I boot in Download Mode to see the binary? lol..sound ridiculous..

QUOTE(nicregi @ Nov 4 2012, 06:32 PM)
Glad to see you as well. First of all, get the sc to give you a report. Or least something as proof. Then bring it to the shop you bought your sme set. Ask for refund or make a complain. See what they do. If they dont do anything, lodge a report at nccc the consumer website. Website here : 

http://www.nccc.org.my/

Once the report lodged, samsung or the shop will be given 7 days to reply officially.

If not you can call samsung once you have the report from the sc.

This could be sorted out soon and usually take a bit of hassle. But again, it is your right...
*
Yeah..thanks for your advice..the first thing they(SME or the dealer) blame will be the user which is me who already flash and dont want to admit..If they using this reason to void the warranty..I guess there is no way to fight back..unless I got the full recording how I use the phone during the week..lol..

QUOTE(aspire2oo6 @ Nov 4 2012, 06:36 PM)
Tribunal is very good solution but please dont just report blindly.

Provide sufficient information for them to help you like maybe

1) Chronological events
2) Person name/rank/time/ date to the persons you talk to
3) A detailed explaination of your problems
4) Collect as many evidence/information to support you.

I have reported before i can tell you they are quite efficient. For me was maxis and panasonic their representative of the respective company will call you to double and triple confirm to make sure your problem is resolved.
*
Good if Samsung will concern a little customer..

QUOTE(antt00 @ Nov 4 2012, 06:53 PM)
After you hand over the phone to samsung did they do any software upgrade or anything?

Also agree on reporting to the higher authority. Sure solve super fast.

My case last time was with etiqa maybank. Ding dong for months until got fed up and i cc a complain email to bank negara. Resolve in 24 hrs...  doh.gif
*
They said already reinstall the firmware, but after 1 hour of using it(download back apps from play store, do settings)..the phone is hang when I'm trying to use Dolphin Browser to browse LYN Forum..lol..it freeze, then it reboot itself from the Samsung logo, and stuck there forever..I force shutdown by pressing the power button, and it turn it back on itself automatically..Now it stuck at "Samsung Galaxy Note II GT-N7100" screen forever..

I remove battery for 5min and put it back to power on..it's working fine..been trying this for twice..it works.. doh.gif
Lineage
post Nov 4 2012, 07:41 PM

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QUOTE(benny888 @ Nov 4 2012, 07:36 PM)
test it kaw kaw before leaving if you are so worried

lineage: you should confront the shop who sell you a rooted flash unit
*
Ok..will go service center..get report and go back to the shop to make complaint..of course its good if SME willing to settle for me.. wink.gif
Lineage
post Nov 4 2012, 07:51 PM

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QUOTE(nicregi @ Nov 4 2012, 07:47 PM)
Dont worry it should be fine. Lucky was SME and not AP smile.gif
*
Thanks for your consolation wink.gif
Lineage
post Nov 4 2012, 09:34 PM

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QUOTE(waveweaver @ Nov 4 2012, 09:14 PM)
Tomorrow go try luck at PJ Federal Highway first.
*
At Lot11, Jalan 51A/219 Petaling Jaya, Selangor? Any different? hmm.gif

QUOTE(afad @ Nov 4 2012, 09:18 PM)
Which SC did u sent to?
*
Service Center at Plaza Lowyat.. wink.gif
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