Feb 28 2006, 10:19 AM
QUOTE(canny @ Feb 27 2006, 11:37 PM)
I am a final year degree student in computer science. I am getting an offer from this average company(not MNC) who offer me this position. Actually wat is this job all about...
this is the job description
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Able to attend to customers' queries, provide configurations & problem-solving for Point of Sales Software & Hardware.
Perform 1st & 2nd level helpdesk support to diagnose and resolve problem remotely.
Respond to customers within the agreed-upon response time and ensure that all problems escalated are resolved within the stated Service Level Agreement.
Provide excellent customer services and problem management over the Phone/Email.
Provide assistance to customers & dealers.
Applicants must be willing to travel & provide own transport.
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May i know what is my career path after one year working there?
!) I do not think one year is enough to learn the job completely. You need about 2 years.this is the job description
**************************************************************
Able to attend to customers' queries, provide configurations & problem-solving for Point of Sales Software & Hardware.
Perform 1st & 2nd level helpdesk support to diagnose and resolve problem remotely.
Respond to customers within the agreed-upon response time and ensure that all problems escalated are resolved within the stated Service Level Agreement.
Provide excellent customer services and problem management over the Phone/Email.
Provide assistance to customers & dealers.
Applicants must be willing to travel & provide own transport.
***************************************************************
May i know what is my career path after one year working there?
2) Unless your company provide very good increment after two years, you will probably join some other companies for your new job since they will offer you a lot more money. There is a significant difference in market salary level between a fresh grad and a person with two years of experience. Check the salary survey..
3) Depending on whether you want to stay on technical side or sales side. On the technical side, you will move on to support larger system. On the sale side, you will become salesperson selling technical products.
Dreamer
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