Oct 29 2012, 09:38 PM
QUOTE(raptar_eric @ Oct 29 2012, 07:12 PM)
I have already called the support line and lodged a report. I asked if there is a need to lodge a report physically at the branch, they told me no.
Back to the security guy, he could have opened the box, as in the compartment which we put our cash into and give it back to me. Cos I'm pretty sure the cash got stuck during the machine is counting the notes.
Before my turn, they actually already cleared off the boxes of cash, so its basically empty. Im just afraid they open up the box and take my cash and pocket it themselves. Cos they did open it to fix it after that. They told me they cant pass me the cash as I have to lodge a report.
Tat is the process.Back to the security guy, he could have opened the box, as in the compartment which we put our cash into and give it back to me. Cos I'm pretty sure the cash got stuck during the machine is counting the notes.
Before my turn, they actually already cleared off the boxes of cash, so its basically empty. Im just afraid they open up the box and take my cash and pocket it themselves. Cos they did open it to fix it after that. They told me they cant pass me the cash as I have to lodge a report.
They cannot open & pass the money to u.
U must lodge a complain to the bank.
Don't worry, every transaction will be recorded in the EJ.
Why i know?
Coz i worked with machine vendor before & now currently working with bank
If the machine cash jam, and the machine handle by branch officer then u can ask them to open the machine (during office hour).
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