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> Complaint against tashfinsheikh - Maxis broadband, Long delay and twist of facts. [SOLVED]

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tashfinsheikh
post Oct 25 2012, 01:15 AM

Maxis Dealer
****
Senior Member
646 posts

Joined: Nov 2008
From: Malaysia
QUOTE
Timeline:
Sep 22 (Saturday) - Paid a lump sum of RM950 to the seller by following his instructions
QUOTE
Sep 27 (Thursday) - Received call from Maxis for customer verification purpose. I am not sure if it was a GENUINE call or not. I still have my call history and the phone number was 012-5019143. However, I've sent a PM to the seller to inform him that I have received a verification call from Maxis. The seller told me that at this point of time, I should wait for the simcard to be activated and sent to me. Right after that, he sent a registration form and requested me to email the form back to him after completing the required details on the form.

Sep 28 (Friday) - I have completed the registration form and sent that form to his email. By the way, somehow I felt curious as to why I received the verification call from Maxis eventhough I have not yet sent the completed registration form to the seller. Is this in a correct order, received call then send the registration form later?

I did told you in my PM that the reg form will be sent after bank in and sorry forgot to tell after verification, I don't think this as a matter of thinking me as a dispute or scammer

QUOTE
Oct 6 (Saturday) - Sent a PM to the seller asking on the status as totally no updates or news from the seller to tell what is going on. Seller replied and informed that Maxis will update him on Oct 8 (Monday).

Oct 10 (Wednesday) - I knew that the seller informed me that Maxis will update him on Oct 8 (Monday), however there is no news/updates from the seller until Oct 10 (Wednesday). I chose to wait until Oct 10 (Wednesday) to give some time to the seller as he might be busy or Maxis busy. I then sent a PM again to the seller to ask on the status, at this point of time I'm starting to get a little frustrated.

Oct 11 (Thursday) - Finally the seller replied my PM, however his reply was strange. In his reply, he asked me whether I have received the verification call from Maxis. What? Why ask me again on this? I have already told him that I already received such call since Sep 27. I told him to refer to my PM on Sep 27 on the Maxis call. Next, he said my postage is under transition and was posted since Oct 6 (Saturday).
It is sometimes hard to keep track of every person if they received the call or not, I don't think it is strange to ask you again to reconfirm if you have received the call or not.

And when you told me that you have received their verification call problem solved, I checked you have received their call, verified with maxis if your stuff posted, they answered positive it is posted already


QUOTE
Oct 15 (Monday) - Still not yet received the parcel ever since from Oct 6, 1 week has passed. I sent PM to the seller to ask how was it sent out and he told me that it was sent through Post Express. He offered to try to find the tracking number, and he even reconfirmed with me that the parcel was already sent out a week ago, and told me that I should have received it at this point of time.

Oct 16 (Tuesday) - A day has passed, sent a PM to seller on whether he managed to find the tracking number.

Oct 17 (Wednesday) - He then replied that he is not yet been able to get the tracking number. Besides that, he listed out my exact address that the parcel was posted out to, and also gave me the new phone number registered under my new simcard which was under the broadband simcard. I told him to follow up on this matter, but instead he sent a PM to me asking have i still not received the mail, and if not, he told me only got 1 way which was asking me to go Maxis center to get a simcard replacement. This suggestion is useless as I am still waiting to receive the modem. Although I can always get a simcard replacement, how am I going to use it without the modem?
I asked you to get the sim replacement first, and I will handle the modem replacement for you, is it too hard to go to maxis center to get the sim replacement the same day get the sim at least

(to all parties that thinks this is a scam, please do note that his new activated phone number is 60124402936 and he can go anytime to maxis and get the sim replaced)

QUOTE
Oct 18 (Thursday) - Postage since Oct 6, but still not yet received by me. Seller told me that all the parcel from a week ago got LOST during transit. Told me some have received, some did not received.
It is true, some received after I filled complain the others didn't received anything

QUOTE
Oct 21 (Sunday) - Sent another PM to the seller on whether any action has been taken by him. Not long after, he told me that he has taken action and a NEW modem is going to be posted to me. In addition, he still asked me whether I am sure or not that I didn't received the old modem and simcard at my address. Pointless question if you get what I meant. If I have the tracking number, for sure I will do my part and investigate with Post Office on the status. He even told me that I NEED to go to Maxis center to get the simcard replacement. Same question asked again..Then, I told him that since a NEW modem is going to be posted to me, why not include the simcard? Why must tell me to get a simcard replacement from Maxis center? Why must I do that? If the seller insist to do so, ok then I'll go get a simcard replacement. But who is going to pay for the replacement? I have not asked the seller if he is going to pay, but I have found out that one of his customer has no choice to get the simcard replacement (instructed by the seller) and in the end the customer was the person who bear the cost. The seller sent a PM to me that he will try to get the tracking number and inform me by the next day Oct 22 (Monday).
The sim replacement by me, is really hard, there were several cases of parcel lost (you know how Post Malaysia works) getting the sim replacement is really hard, but if you wanted me to do that wouldn't be a problem, I could do it for you but you will have to wait long time for that

why you didn't asked me and thought everything by yourself ?

If you asked me that who will bear the cost for the sim replacement, I could help you and pay the RM25 replacement fees , I will always be good with people who is good with me

ask me nicely , you will get what you want

QUOTE
Oct 22 (Monday) - At this point of time, I should expect some response from the seller. But none and I decided not to PM on this day and only to voice out on the next day Oct 23 (Tuesday).

Oct 23 (Tuesday) - Still no news from the seller after i sent a PM asking on status. I knew that he was online but no response from him. My PM was sent on afternoon, and his last active time was on the same day 6:08PM.


bro some times , I am showing up online but not online all the times, yesterday was working on different customer case , who was pushing me to the edge and trying to get his registration through and was not able to make it online the whole day, which I am sorry about.

QUOTE
Oct 24 (Today) - Finally got a response from him. Please refer below for the response given by him. I haven't replied to him yet, but anyway please refer to my response in blue colour below.
QUOTE

(taaron) = Why am I not be able to raise my dissatisfaction on your thread? You think is really bad? I'm only doing my part as a pissed off customer, the usual complaints that customer is entitled to do so. Am I not entitled to let the others know my status? There are some other customers facing the same fate too, you know your own customers. Now you telling me that I could've asked you nicely? I'm expecting some reply from you on Oct 23 as you were online that time and my PM on asking the status was way earlier after you've went inactive in the forum. At least give me some updates to let me know what is going on instead of me kept quiet. Lack of communication leads to all these troubles and hassles if you get what I meant. Yes, you have told me before that Maxis sent the parcel and was not you. I understand that you mentioned that it takes time to get update from Maxis for the tracking number, but PLEASE at least update me as the long delay has stretched beyond my expectation.
bro only a bit delay in the reply , I stated above that I was working really hard on different customer case, he pushed me to the edge, was trying to resolve that and was not able to reply to you in timely manner but that doesn't mean that you have to open a dispute thread on me ?

QUOTE
(taaron) = You telling me that I should PM you so that you will send the tracking number to me? I did PM you asking the status on Oct 23, but where is the tracking number? You tell me to PM, and yes I did. But where is your response? Some more telling me that you will send the tracking number? U sure or not? Now also have not given the tracking number. Where is your cooperation? I am very willing to do my part too but I am unable to do so as I really need the tracking number to investigate. From my past trade experiences, there was once a parcel delayed quite long, and decided to investigate with post office as I have the tracking number. If you can't do your part well, then throw all the hassles to me then by giving me the details of the Maxis contact person so that I can deal directly without troubling you. I am more than willing to do that. Refund for modem? You're saying that I could have asked you? Before you ask me that question, you should questioned yourself on why you have not given me the option to refund since you know that I am a frustrated customer? You are not professional as you did not offer refund at the first place, I'm sure some of your customers are facing the same problem as me. A good example was when I've joined the bulk purchase for the HTC One X casing accessory organised by someone in LYN forum. That delay took very long and everybody was waiting, and in the end the organiser decided to cancel the bulk purchase and offer to refund to his respective customers. Ok then, from what you've said, it seems to me that you could offer a refund right? Please refund the modem price to me so that I could use that refunded money to buy another modem by myself. No troubles then as simcard replacement is easy right..Problem solved.


Bro you didn't even give me any time, one day just a couple of hours I was not online , bam you posted on my thread, then I reply to you , if you want modem refund , bam a dispute thread

I don't really get you, and then you say you are willing to cooperate with me ?

asked you to got to get the sim replaced also you are not willing to cooperate, how can you call yourself as cooperative when you can't even go to maxis center and get your own sim replaced.

+ postage is always risky, I am willing to help you out even though it is not my fault,

asked you to get the sim replaced, if you wanted RM25 replacement cost I was willing to give to you, if you wanted the modem refund, I was willing to give to you,

but bro you don't even want to resolve this, it seems like this

QUOTE
(taaron): Why am I the only one didn't received the parcel? Do I have the answer for this? Pointless question! Supposedly you are in a way more appropriate position to answer that question. Don't ever ask me why! You should be responsible to investigate.


It is a normal question to ask, you told me you didn't received the sim, nor the modem , the address is also correct,

I don't think why shouldn't I ask you this question

and I was investigating for you, just a bit time to be given to me was a big problem for you , you were the one who was not willing to wait a bit for my reply, today morning also I replied to you and then you opened a dispute thread, why ?

QUOTE
(taaron) = What a statement! Ok, I agree with your statement, but I do think that statement is more appropriate for those who have not waited long enough. But for me? I have waited so long and you want me to wait the parcel to be sent to my address blindly? You try lah! You try to be a customer and see how long could you stand to wait..Bro, you told me that the parcel was sent using Post Express. Now u tell me how many days are off the expected delivery period. It is way off target. That is why I insisted to get the tracking number to investigate.


I was investigating the tracking number for you, but bro you have to be patient in this case , and why don't you just get this over with , go to maxis center get the sim replaced, I send you a new modem , problem solved ?

QUOTE
(taaron) = I appreciate your efforts. But now your statement made me think that I don't appreciate your hard efforts? Are you assuming my feelings? All this trouble is partly due to lack of communication.. Everytime it is me that I need to PM you asking on status status status, then you reply..Have you taken some efforts to inform me timely?
I am really sorry in this manner and this feedback is noted, will try to improve it and hope to serve others properly in future


and why don't you go to maxis center to get new sim replacement ? I suspect you have the sim already with you , it does looks like that to me , why don't you just go to maxis center and get the sim at least so I can convince maxis that your postage is lost, they are saying it is not lost and you are saying you have not received aka lost

I just asked you a simple thing so you can receive the sim , is it a bad thing to ask ?

QUOTE
(taaron) = Haha..What a lame question! Suspect me hah..nice try..Why must I go through all these hassles if I already have the sim? So are you going to suspect me next that I also have the modem? Go figure it out. Another contradicting statement from you, NOW YOU TELL ME MAXIS SAID THE ITEM IS NOT LOST??!!! nice try again..    Before you tell me that, go refer to your PM on Oct 18, please check what you have written to me. Another thing is you blamed that I am saying it is lost? How realistic is that? Since when I said is lost? Get some solid PROOF to everyone here that I have said that! The only thing that I always said is I HAVE NOT RECEIVED THE ITEM, i did not say lost. Try to differentiate that statement. I'm done now


Both are the same thing la, you didn't received it = means lost or you received it but not willing to take responsibility

why don't you just go and get the sim replaced, is it too much to ask ?

if you want RM25 sim replacement cost, no problem also for me, I will bank in that for you

and now I am offering a solution

go to any maxis center , get the sim replaced , I pay the cost - RM25

and wait for the modem replacement free of cost

2nd solution

go to maxis center , get the sim replaced

I refund the RM25 replacement cost and the modem cost = RM950 - RM300 = RM650 to you

I am the one fully cooperating with you , even when the postage lost, bro have you ever heard of any other seller replacing the modem even when it is not his fault

QUOTE(puteraX2020 @ Oct 25 2012, 12:24 AM)
Ermm.... Like scam la bro... Whr not no fill form the maxis already call.. Somemore number is not from maxis center... Very2 weird la.. Beat u refund ur money la bro...
*
His sim is already activated, this can't be a scam, postage is on buyers risk as always, it can get lost , but even though I was willing to help him out , get sim replaced asap and get him the modem replaced also and free of cost some more
tashfinsheikh
post Oct 25 2012, 01:42 AM

Maxis Dealer
****
Senior Member
646 posts

Joined: Nov 2008
From: Malaysia
QUOTE(heavyarm @ Oct 25 2012, 01:23 AM)
Postage pos express lost? Too bad  hmm.gif
*
Post Express postages tend to get lost a lot, just now have finally stopped using it

I hope Post Laju won't be as problematic as Post Express

If you have any other recommended postage service, please do let me know smile.gif
tashfinsheikh
post Oct 25 2012, 02:50 AM

Maxis Dealer
****
Senior Member
646 posts

Joined: Nov 2008
From: Malaysia
QUOTE(taaron @ Oct 25 2012, 02:11 AM)
Bro tashfinsheikh,

I appreciate that you are here to discuss and solve the problem openly in this thread. I would like to clarify one thing, I have trust upon you and I never ever label you or your trade as SCAM. I am very sensitive towards using such word, as a simple word as that is enough to be destructive towards anyone who is accused with. I'm saying this just to be clear to everyone, as there are some people who posted straight away jumping into conclusion and deeming it as scam which we do not like to be associated with it.

On the other hand, you are suspecting me that I have already received the simcard, but before having such suspicion towards me, the best solution is to get the tracking number and find out what had gone wrong. But now both of us do not have the tracking number, therefore I don't think it's right to directly have a suspicion towards me, this is jumping into conclusion without valid facts. You suspected me of lying that I have not received, but I can also suspect you that the parcel was not sent out. However, did i directly mention and suspect you of scam? NO! What I am trying to point out in this dispute thread is the way how the trade is handled, not about SCAM. I acknowledged that I myself may be impatient in certain times due to deep frustration, however it is important that traders are capable of handling such behaviours as other people out there has different traits of personality, which means they might deal in much different way. Ok, now you have explained that you have worked really hard to tackle on different customer case in which you have difficulty in coping up with other customers demands. I then now understand your difficult situation, but I still think that it will better for you to inform us that you are really on bad times in coping up such challenges, so that we understand and won't keep pushing you. If you are busy, just say it out, don't let the others guessing what are you up to. I'm saying this because your other customers are also currently facing the same delay. A lot of them posted on your selling thread, and there was no clarification from you to inform us on your difficulties. I hope you would be able to consider and improve this matter.

Another point I would like to point out, you shouldn't just push your customers to directly go Maxis center to request simcard replacement. For other customers who only applied the simcard package without phone/modem, it is more appropriate for them to do so as simcard replacement is easy and can be done instantly. By doing so, they can directly utilise the simcard. For my case, I don't think it is very important to get the simcard replacement. I can easily get the simcard replacement, but I won't be able to utilise straight away. I need the modem that was included in the plan that I applied. The priority now is the modem, as once I have received the modem, the simcard can be obtained in a very short time through replacement. Without the modem, the simcard is not my priority. About the RM25 replacement cost, I am raising this matter as one your customer is saddened by the fact that he had to bear the cost. This dispute thread is not for me alone, it means a lot to other customers too which I am helping them to raise their concerns. And I just received PM from that customer informing that he has received a PM from you just now offering to refund the RM25. I'm not sure what had gone wrong in the past between you and him. Why is it only now then the offer of refund can be made to him after this thread has been opened? But anyway, it is good now that you are offering a solution to us (not me alone), or else troubles will get deeper as time flies.

By looking at the solutions that you offer to me, why are you suddenly unable to refund me the full amount as what you told me in PM few moments ago? Please let me know on this.
*
I will note that feedback and try to improve my service

and all I am asking you to go and get the sim replaced, the modem leave it to me to get the modem replacement posted to you, when I told you that I have arranged the modem replacement for you , then also why did you needed to post negative feedback or post a dispute thread against me, it is so wrong, just ask me via PM and that time I was not online when you sent me the PM, around several hours only I was away from lowyat and when I got back I replied to you the soonest I could but you didn't waited for my reply at all and when I offered solution via PM , you have ignored that

It is not matter of suspicion or anything, just get the sim replaced, the modem leave it to me to deliver to you, anyways good night and do let me know if you can go and get the sim replaced tomorrow
tashfinsheikh
post Oct 26 2012, 05:50 PM

Maxis Dealer
****
Senior Member
646 posts

Joined: Nov 2008
From: Malaysia
QUOTE(taaron @ Oct 26 2012, 01:49 PM)
LEVIATHAN, thank you for voicing out the things that had went wrong between you and the seller. I have to ask one thing as this had slipped out of my mind previously, do I need the paperworks if i go to Maxis center to get the simcard replacement?

On the other hand, I would like to inform that I have received the RM650.00 (refund of the modem price) yesterday in my bank account, should be from the seller but he did not informed me on the successful transfer of funds. Lack of communication again here. Now what is left to settle my case is the simcard replacement. I am not sure if I need the seller's paperworks in order for me to deal with Maxis on the simcard replacement, therefore I need clarification on this matter. FYI, I will be going to overseas and will be back on 31/10/2012 (Wednesday). I can only go to Maxis center on next Wednesday.

Update: I've just checked my email. Seller has sent an email (Today, 1:21PM) to me to inform on the refund of RM650.00.
*
Bro , Lowyat was down last night, how to contact you and you have received the refund last night already

I emailed you due to lowyat was down

QUOTE(akping_1 @ Oct 26 2012, 02:14 PM)
what i think is this seller is too desperate of to get money n wan more customer,
for my case during dealing with this tashfinsheikh is feel like abit cheat by him, as when i ask about this package, he tell me the offer only until 4th oct nite, after that no more the offer, then same time i dint receive reply from other seller hence i purchase the package from  tashfinsheikh. but after that i still can c other ppl who purchase this package from him, and other seller even charge cheaper than tashfinsheikh with same package.

another prob i suspect is a same whatapp no and account handle by more than 1 ppl, hence the reply that they give can keep change, before that after i receive the no call from maxis which they say the sim card i should get from the dealer, after that i confirm with him again n he tell me yes they r the one to post the parcel, the next day the reply is now all the sim card was handle by maxis. another obvious case is at LYN PM he reply me to say
"I will check for your status and update you

btw by now you should've already received the sim" at 12:17 AM

then same question but reply at whatapp on 1.51am

"bro sorry but till now no update for the tracking number.

i am really sorry for the inconvinience caused"

he dunno what the status abt my sim card but he know i should receive it....

PS: paid and fill form on 4/10 night, received call from 012 no for verification on 23/10 and receive the sim on 25/10 which was activated
*
I don't see why I can't have a staff working on whatsapp and lowyat, and I did told you that I will check for your status and update you , means I will check with my workers

and don't say you didn't received the sim, before that you told me that no sim received , it took me 2~3 hours to update you the tracking number and as soon as I sent you the tracking number you told me that you have received the sim, why is it like this, without tracking number I haven't received the sim , after getting the tracking number already received the sim ? (Tracking number : LG148362908MY)

and then posting here ?

QUOTE(kentzhailee @ Oct 26 2012, 05:02 PM)
yo .. bro .. guess what .. i got the same reply from tashfinsheikh saying i should've already received the sim ... no update for the tracking number ... all bullshit
*
He has already received the sim yesterday and activated also like you should've received but your postage got lost

Before giving him the tracking number , I don't have the sim, as soon as he received the tracking number, I have received the sim rclxub.gif

I did offered you a easy solution to get the sim replaced from maxis center....
tashfinsheikh
post Oct 26 2012, 07:19 PM

Maxis Dealer
****
Senior Member
646 posts

Joined: Nov 2008
From: Malaysia
QUOTE(taaron @ Oct 26 2012, 06:13 PM)
Of course I know Lowyat forum was down last night. You have my phone number and email, you could have informed to me yesterday by using them. Your email to me? Only today 1:21PM you've sent that email to me, NOT yesterday.

You try to judge yourself how you treat your other customers too  vmad.gif

[attachmentid=3122016]

So now you blaming me again because I have created this dispute thread right? You said I acted like a child right because I complain right? I caused you many problems and ruin your vacation right? And even kept repeating KARMA will bite me right?

Your way of handling the trade is very terrible and I want to show to everybody in this forum through this dispute thread. Anything wrong for me to tell the truth to all people here? All your customers have the right to know how you have disappointed me. And earlier before, you tell me u want to do FULL REFUND if i delete this dispute thread right?! You are so clever want to COVER UP your ugly side of your business, don't want other people to know how you deal right?

Now you see, not only me complain, other customers also complain you too. Your service attitude is spoilt to the maximum. And yea, you have a great number of satisfied customers too because nothing has gone wrong with them. You don't ever think that only a handful of dissatisfied of customers is nothing..DISSATISFIED CUSTOMER = COMPLAIN..simple as that..what for need to cover up?! no matter how much money you give me to shut up or cover up also i don't care..You give me RM100K money i burn it in front of you. You think your business so important and customers are little peanuts..

You better change your attitude!
*
Bro , I forgotten about the email option so this morning I remembered that and sent to you the email and as fast as I could.

Bro, any respected person won't want to go and drag an issue and try to resolve it asap, but not you , you just wanted to drag this matter longer and longer.

If you PM'ed me that time when I replied to you , we wouldn't have to go through all these, I offered you that you wanted to get the modem refund, I would do it for you , no problem (and on the PM I even asked you if you wanted that I will do it for you)

later when you created this dispute (even though I asked you to go and get the sim replacement) and the modem replacement is also arranged, you didn't wanted to do that for me also, you didn't gave me anytime, failed to reply to you for several hours , bam you posted on my topic , any seller will get a bit emotional when someone posts negative stuff about them,

after I replied to you a bit emotionally ,bam you opened the dispute topic, even this time also , I am the only one trying to cooperate with you.

the thing I don't like is you were not willing to cooperate with me in any manner,not co-operating in any manner, postages can get lost, but if I didn't gave you any resolution then opening a dispute thread is another story.

(please check your PM, I asked you to get the sim replaced (sim lost solution , easy and if you wanted the RM25 cost also you can ask me also no problem

2nd I told you that your modem replacement is arranged already also)

I gave you both options, you get the modem from me, after you get the sim replaced

2nd option , I asked you if you want the modem money refund also can

but straightly you filled a dispute thread on me

you should try to understand , every time you are not willing to co operate with me

now your sim is activated and everything, you are getting billed for these days, but still you just don't want to go and get the sim replaced , later you will blame this on me also, why can't you just co operate a little bit with me ?

I am not sure why you are doing this bro , but try to read this calmly and you will just learn that I am always cooperating with you

QUOTE(akping_1 @ Oct 26 2012, 06:23 PM)
so that the way of u serve your customer, did i say i dint receive this my sim card on this thread? u know u took 2-3 hours just update me the tracking no, cant i received the sim card within that long period of time?

and did i say u can let multi ppl handle the whatapp and LYN? what i dissatisfied is the diff set of ans that u reply through diff ppl, which make all ppl confuse n this u also dunno how to explain...n another 1 which u dunno how to answer me is y u told me the offer will end by 4/10 but until now u still can continue sell your package.
*
Bro , according to your reply , no one can understand that you received the sim or not, bro you should try to understand, a single thing you write against a seller might get misjudged by a person and cause problems for him , I hope you can understand

And sorry about the reply about whatsapp and lyn confusing , but I said on my lyn that I will check the status for you , and on whats app my staff told you that

"bro sorry but till now no update for the tracking number.

i am really sorry for the inconvinience caused"

and after some time passing , I sent you the tracking number after getting the update

that time maxis informed me these are the last batch of registrations so I told you that also about that also

I am sorry if you felt confused by the answers, I recommend next time contact me via PM for better and faster reply , easier for both of us notworthy.gif

and sorry for any misunderstanding caused
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