....

I really on the verge of trying to reach through the monitor and giving you a slap

That 2k amount is pulled out from a monkey's ass.

The mechanic dont even know what the issue is, he open price for u .

U also obviously dont know what is going on

So follow these steps for resolution.

1. Call Proton.
2. Ask Proton to send tow truck.
3. Call Insurance Company. (DO NOT AND I REPEAT DO NOT TELL ANYONE YOU DIDNT SEND CAR FOR SERVICE) Just say car got problem.
3. Get quotation from Proton. Let insurance company settle with them.
4. Scold your sister for being a dumb b****